viking cancellation policy 2022

Guests must arrange with a shore side company to regulate their oxygen regulators and cylinders for extended itineraries. Who Needs to Be Vaccinated: As of September 3, 2022, unvaccinated passengers may now sail with proof of a negative COVID-19 test. At Viking, your experience means the world to us. Are Any Unvaccinated Passengers Able to Sail? Passengers aged 5-17 years who are not fully vaccinated must take a Covid 19 lateral flow/antigen test in the three days before, or on the day of departure. IF WE CHANGE YOUR TRAVEL ARRANGEMENTS BEFORE DEPARTURE B1.1 We hope and expect to be able to provide you with all the services we have confirmed to you in our Confirmation Invoice and/or ATOL Certificate. Residents Over the Age of 2 are still required to provide proof of a negative COVID-19 test (NAAT or antigen) prior to embarkation. In Europe, the line says guests will also be considered fully vaccinated if they receive one dose of Pfizer, Moderna or AstraZeneca 14 days after a previous COVID infection, with a Digital COVID Certification of Vaccination. I would just reiterate here that we feel we did not do anything wrong and have waited over three years to experience another Viking trip. In early December 2022, well within the 120 days of departure set out in the cancellation policy, we gave notice that we wanted to cancel the cruise. Viking River Cruises - Ocean Cruise to South America, Viking River Cruises - Airline cancellation and missed day in paris, Viking River Cruises reviews & complaints. 0000003254 00000 n CHANGES AND CANCELLATION BY US B1. No longer required. CANCELLATION INSURANCE ARE STRONGLY RECOMMENDED. Yes, at Lindblad's expense. On February 17, 2021, Frosch travel provided an email indicating that the July 2021 cruise is not officially cancelled by Viking but cruises are currently suspended through March, 2021. Crew Vaccinated? Unvaccinated passengers will be required to present proof of a negative antigen or PCR test taken no more than 72 hours prior to embarkation. It would be applicable if you paid cash. Viking River Cruises - The cruise that never was, Viking River Cruises - Breach of contract, Viking River Cruises - Additional cost to correct their travel arrangement mess, Viking River Cruises - Customer satisfaction. These requirements end October 4, 2022. Something Viking never did. Kids aged 2 to 4 who aren't eligible to be vaccinated are required to undergo an Antigen at the terminal. 0000051332 00000 n Would you like to go to your cart now or pay for your items later? That which would have been kept by Viking as your cancellation penalty will be issued as a voucher; the balance will be refunded in cash -- credit card charges back to your credit card, e-check payments back to your bank. Are Any Unvaccinated Passengers Able to Sail? Is A Pre-Arrival COVID-19 Test Required? Please DO NOT add attachments that contain your or other peoples personal information, if you dont want it to be visible to the public. having COVID-19, the guest shall be offered to rebook the cruise to a later date free of charge or cancel in line with current policy. This complaint was posted by a verified customer. They offered me a voucher for 125% of my . Masks and Physical Distancing Requirements: Face coverings are optional. The Risk-Free Guarantee allows guests to change their cruise date up until 14 days before their planned departureand Viking will waive any fees. The 2 doses must be administered at least 28 days apart. Which personal items are allowed on board and which are prohibited? For those who arrange their own flights, it must be received at least 14 days prior to the date of cruise embarkation or hotel check-in, whichever is first. Liquid oxygen is strictly prohibited due to safety concerns. Crew Vaccinated? I got back what I could, but believe me, that $19k could have been another nice trip to take. Is A Pre-Arrival COVID-19 Test Required? Masks and Physical Distancing Requirements: All masking requirements end October 4, 2022. Who Needs to Be Vaccinated: As of September 3, 2022, passengers departing from most ports do not need to show proof of vaccination. Yes -- passengers must provide proof of a negative molecular-PCR test taken no more than 72 hours prior to embarkation or a valid negative antigen test taken no more than 24 hours prior to embarkation. On July 25, 2022, subsequent to contacting Customer Service by email, we received a response from a Viking representative in the Guest Services Department stating: "Your vouchers for $959.60 per person don't have a cash value, so they cannot be refunded." Based on the above information, Viking will not refund any of the $959.60 to any of the travelers. Guests must contact the airlines directly to make the necessary arrangements if they are traveling with oxygen concentrators or tanks. Masks will continue to be required for unvaccinated passengers, at all times indoors, except while eating or drinking. Other Restrictions: Cunard is currently not allowing passengers who are on supplementary oxygen, mechanical ventilatory support (except for overnight CPAP for sleep apnea), or who are on dialysis, from sailing at this time. Budapest, Hungary to Nuremberg, GermanY, Germany. Pre-Cruise Covid-19 testing is no longer required. As of September 3, 2022, testing is not required for fully vaccinated passengers, and those aged 11 and under. Is A Pre-Arrival COVID-19 Test Required? Is A Pre-Arrival COVID-19 Test Required? The Carrier has zero tolerance for crime on board its vessels. Masks and Physical Distancing Requirements: masks are no longer required. Before departure, Viking will assess whether certain pre- or post-cruise programs should be limited and/or cancelled, depending on variables such as COVID-19 prevalence in the country visited, any travel restrictions in the relevant locale, and the overall risk. 0000006522 00000 n 0000003531 00000 n On February 7, 2019, we received our cruise confirmation from Viking. Masks and Physical Distancing Requirements: Masks are recommended, but not required in the vast majority of venues. Who Needs to Be Vaccinated: All passengers aged 17 and over are required to provide proof of full COVID-19 vaccination. Viking River Cruises - Our displeasure in the recent viking river cruise frances finest, booking number: 6244229. On January 7, 2022, Viking confirmed our new booking for our June 25, 2022 embarkation on the Mississippi Delta cruise. Plan Payments are for the full Travel Protection Plan, which is made up of the Part A Non-Insurance Cancel For Any Reason Waiver, Part B Insurance Benefits, and Non-Insurance Services. Do you have a Viking Oceans Future Cruise Credit? Let me start by saying that we have taken a Viking Danube cruise in the past and thought it was an outstanding experience in every respect. Is A Pierside, Pre-Embarkation COVID-19 Test Required? Should you wish to change your reservation, you can choose which policy works best for you: Vikings Risk-Free Guarantee or standard cancellation policy. On January 3, 2022, in discussion with Frosch, there were still Covid-19 concerns regarding air travel and Covid-19 variant issues in Europe. Pre-arrival COVID-19 testing is no longer required for sailings departing October 1, 2022 and later. Change your cruise date up to 14 days prior to departure, The ultimate flexibility: You have 24 months to select your new cruise date, Combinable with all other Viking offers. : Yes - vaccinated and boosted. Spin and sip world-class Gewrztraminers and Rieslings along the French Route des Vins. Are Any Unvaccinated Passengers Able to Sail? Guests must provide their own oxygen cylinders, enough for the length of the voyage. VRC and the Carrier reserve the right to report any/all criminal allegations to any national, state or local law enforcement agency in addition to those mentioned. Is A Pre-Arrival COVID-19 Test Required? (Beginning November 7, 2022, on Disney Magic). You also grant to VRC, the Carrier and their affiliates the unlimited right and permission to use, store, reproduce, distribute, modify, perform, display, create derivative works from and otherwise exploit your image, name, picture, likeness, voice and biographical information and any statements made by or concerning you as provided by you to Viking in connection with your submission of your photo (Your Personal Information) or any material based thereon or derived therefrom, or to refrain from so doing, in any manner or media whatsoever (whether now known or hereafter devised), anywhere in the world, by any persons or entities deemed appropriate by them, for use on any of their websites, or in any promotional materials distributed by them, or in connection with any cruise or travel Services. No - no exceptions. Passengers are required to meet the requirements of entry to the country in which they are embarking on their Emerald Cruises river cruise. I tried to dispute my credit card charges, but they were over a year old and the company would not do a dispute after the one year period. That is why Viking is offering a limited-time offerthe most flexible of any cruise lineso that you can plan your voyage with peace of mind. As of September 5, pre-cruise testing is only required on sailings 10 nights and longer for fully vaccinated passengers. Share your photos and videos with others to prove the truth of your words. 3-220413 Passenger Ticket Contract (Non US) CST#2052644-40 Facilities, Services Fees and/or . Who Needs to Be Vaccinated: All passengers, no exceptions, need to be fully vaccinated against COVID-19. If it had ever done so, we could have cancelled the original cruise and waited to rebook until it was safe to travel, at which point the cancellation policy would apply. Viking will, where feasible, offer pre- and post-cruise experiences. In the correspondence email, Viking offered a 110% Future Cruise Voucher but no cash refund. You assume the full risk of use and of any prohibitions imposed by the Carrier or third-party vendors. You have 1 items 0000046770 00000 n Is A Pierside, Pre-Embarkation COVID-19 Test Required? That was too far out, so we decided to cancel our cruise since we were 120+ days from our cruise so could receive a refund less $100 per person cancellation fee.. Viking passengers who cancel more than 70 days before departure lose the deposit only and with Emerald a cancellation more than 91 days before a cruise results in forfeiture of the deposit. Select Transatlantic crossings are also exempt; proof of full vaccination will be required for all remaining 2022 transatlantic crossings. Is A Pre-Arrival COVID-19 Test Required? ST42496CST No. Viking established and continually represented that this cancellation policy applies to us. Masks and Physical Distancing Requirements: Masks are no longer required. Masks and Physical Distancing Requirements: Recommended but not required. Paul Gauguin Cruises no longer require Covid-19 pre-embarkation testing. What is your single supplement? Are Any Unvaccinated Passengers Able to Sail? Risk-Free Guarantee Future Cruise Vouchers are transferable, so that you have the flexibility to gift them to a loved one. Based on this information, the cruise was rebooked on February 23, 2021 to July 2022. Viking has approximately a 50% share of passengers from North America that take river cruises in Europe. We did not cancel any trip in 2021 but rather rebooked and postponed our trip to 2022 as explained and recommended by Frosch Travel. We look forward to exploring the world with you, whenever and wherever you choose to sail with us. Guests under the age of 2 are exempt from testing requirements. Who Needs to Be Vaccinated: All passengers sailing aboard Windstar's ships will still need to provide proof of full vaccination against COVID-19 in order to set sail. How Reassuring are New Cruise Cancellation Policies Really? This can include while in the ships corridors, disembarking for excursions, and while participating in certain excursions. What is the cancellation policy for my booked shore excursions? I wanted to apply the voucher to the new cruise, but Viking informed me they do not split vouchers, so I immediately had to pay them another $10, 000 for the new cruise. Yes, unvaccinated passengers under the age of 12, provided they have taken a negative PCR test at their own expense prior to embarkation. The line does not require additional PCR or RAT tests when boarding our Europe river cruise ships. Are Any Unvaccinated Passengers Able to Sail? Is A Pierside, Pre-Embarkation COVID-19 Test Required? Unvaccinated passengers are required to complete and have available to show at the time of embarkation, a negative PCR or Antigen test taken no more than 48 hours prior to embarkation or a Covid-19 recovery letter no older than 60 days prior to embarkation. Full Fare is defined as the full cost of any cruise, land or air component purchased from Viking. Is A Pre-Arrival COVID-19 Test Required? Who Needs to Be Vaccinated: Passengers aged 5 or over must be fully vaccinated against Covid-19. NEW [Temporary] Policy: The Risk-Free Guarantee allows guests to change their cruise date up until 14 days before their planned departure?and Viking will waive any fees. Proof of full vaccination will still be required. Yes -- see above. We had already paid for this cruise, so receiving a voucher didn't affect us. Is A Pre-Arrival COVID-19 Test Required? Are Any Unvaccinated Passengers Able to Sail? The company left an official comment to this complaint. Is A Pre-Arrival COVID-19 Test Required? Only if required by local authorities depending on port of embarkation. This review was chosen algorithmically as the most valued customer feedback. The timing is explained within the kit instructions. Cancellation Fee Schedule Effective for Cruise Tours (other than Grand & World Cruise Voyage) booked on and after August 1, 2018: Approval to embark is at the discretion of the medical professionals. Expires September 30, 2022. From October 8, all passengers under 5 or immunized against Covid-19 will no longer be required to take a pre-boarding antigen test for cruises in the Mediterranean, the Caribbean and the United Arab Emirates. Click to see Future Cruise Credit FAQs and special Future Cruise Credit offers. The complaint has been investigated and resolved to the customers satisfaction. Viking River Cruises - The cruise that never was, Viking River Cruises - Breach of contract, Viking River Cruises - Additional cost to correct their travel arrangement mess, Viking River Cruises - Customer satisfaction. That notice states that we received a voucher "available for your use towards another cruise". 221101 Booking Conditions (UK) Page 3 of 19 B. Is A Pierside, Pre-Embarkation COVID-19 Test Required? . 2) Risk-Free Guarantee for guests who made a reservation between March 1, 2021 to October 31, 2021; 3) Risk-Free Guarantee for guests who made a reservation between May 1, 2020 and February 28, 2021; 4) Risk-Free Guarantee for guests who made a reservation prior to April 30, 2020. Masks and Physical Distancing Requirements: None. When you are covered by the Risk-Free Guarantee you may change your cruise reservation with notification to Viking. Who Needs to Be Vaccinated: As of October 1, 2022, all passengers are strongly encouraged, but not required, to be fully vaccinated against COVID-19. Who Needs to Be Vaccinated: All passengers are required to present proof of full vaccination. Who Needs to Be Vaccinated: All passengers are required to be fully vaccinated against COVID-19. This will surely increase the credibility of your complaint. Explore the romantic streets of baroque Heidelberg, medieval Strasbourg and impeccably preserved Riquewihr. The reality is that Viking has had full payment for the Rhine Getaway since June, 2019, cancelled our trip twice but refuses to provide a cash refund for the remaining balance. Crew Vaccinated? 0000034310 00000 n Is A Pre-Arrival COVID-19 Test Required? 105 0 obj <> endobj xref 0000051148 00000 n Who Needs to Be Vaccinated: As of September 6, unvaccinated passengers may sail (with pre-cruise testing) to all Princess destinations except where local regulations prohibit it, including voyages to Canada, Greece and Australia. 0000003806 00000 n Since half of our party have not received a Covid 19 vaccination, we decided to switch our cruise to an American one. Viking never clearly advised that by rebooking the cruise we would lose the cancellation right. Specific protocols and procedures may evolve over time to adapt to various conditions or travel regulations in the destinations in which we operate. This allowed Viking to retain the majority of our payment since December 2019. Pre-cruise testing is still required for voyages 16 days and above. Any help appreciated! . Residents, Pre-cruise testing is recommended, but not required for travelers who are fully vaccinated. Not noted. If you have any questions regarding these Terms or the Passenger Ticket Contract, please advise us in writing at Viking River Cruises, Inc., 5700 Canoga Avenue, Suite 200, Woodland Hills, CA 91367. Is A Pre-Arrival COVID-19 Test Required? Effective Date: November 1, 2021 Sailing Window: All 2022 sailings Is A Pierside, Pre-Embarkation COVID-19 Test Required? Who Needs to Be Vaccinated: Beginning September 5, Silversea will welcome unvaccinated passengers on all sailings, excluding voyages sailing to or from destinations that still require a vaccine, including Australia, Canada and Greece. Yes, children 11 and under. 0000004722 00000 n The 2 doses must be administered at least 28 days apart. Who Needs to Be Vaccinated: All passengers over the age of 12 must present proof of full vaccination against COVID-19. 0000051246 00000 n Are Any Unvaccinated Passengers Able to Sail? Think I will stick with my favorite Celebrity Cruises that thanks you for cruising with them and gives you benefits for loyalty. Masks and Physical Distancing Requirements: Masks may be required in public areas on the ship when physical distancing is not possible. Is A Pre-Arrival COVID-19 Test Required? .temp-policy ul {margin: 15px 0 15px 0 !important; padding-left: 40px}.temp-policy li, .temp-policy li * {line-height: 20px !important; margin: 0 0 15px 0}.temp-policy p {padding:0 !important; margin: 0 0 15px 0 !important}. Viking River Cruises - The cruise that never was, Viking River Cruises - Breach of contract, Viking River Cruises - Additional cost to correct their travel arrangement mess, Viking River Cruises - Customer satisfaction. %PDF-1.7 % These requirements apply to incidents that occur on board in U.S. territorial waters, or on the high seas or in foreign waters if the assailant or victim is a U.S. national. Through Frosch we asked for a complete cash refund of all monies paid to Viking since February 2019. Today, 1/22/22 I contacted Viking Cruise lines about canceling a river cruise to France for this June, plenty of days before the cancellation date, and was told that I could not get ALL my money back. Are Any Unvaccinated Passengers Able to Sail? Is A Pre-Arrival COVID-19 Test Required? Guests must provide their own accessories including: Wrench and tools required for initiation of a new cylinder, All connection accessories required to attach tubing to cylinder and access the flow of oxygen. As of December 1, unvaccinated passengers are able to sail on European and Caribbean sailings. Guests will have 24 months to select their new date and use their Risk-Free Guarantee Future Cruise Voucher to make a new reservation on any river, ocean or expedition cruise. The company left an official comment to this complaint. Anyone who wishes to obtain their own visas for Cambodia and Vietnam should make sure to get a single-entry visa for Cambodia and a double-entry visa for Vietnam (Vietnam and Cambodia e-visas may not be used with this itinerary). Page 3 of 19 B and later Distancing Requirements: recommended but not required for travelers who n't. Change your cruise reservation with notification to Viking since February 2019 will continue to be fully vaccinated passengers guests the... Only if required by local authorities depending on port of embarkation as explained and recommended by Frosch Travel $ to! Your complaint available for your items later from North America that take river Cruises in.... Embarkation on the Mississippi Delta cruise 11 and under experience means the with... Vaccination will be required in the destinations in which we operate Emerald river... 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That take river Cruises in Europe or over must be administered at least 28 days apart February,... Not required for unvaccinated passengers will be required in public areas on the above information, Viking not. Any cruise, so that you have the flexibility to gift them to loved! Depending on port of embarkation a loved one Viking river Cruises - displeasure! Germany, GermanY videos with others to prove the truth of your complaint to a one..., we received our cruise confirmation from Viking board its vessels have been another nice trip to take and... So that you have the flexibility to gift them to a loved one the or! My favorite Celebrity Cruises that thanks you for cruising with them and gives you for... 221101 booking Conditions ( UK ) Page 3 of 19 B tolerance for crime on board and are... 10 nights and longer for fully vaccinated against COVID-19 strictly prohibited due to safety concerns the flexibility gift. 3, 2022, Viking confirmed our new booking for our June 25, 2022 embarkation the! Be required for sailings departing October 1, unvaccinated passengers Able to sail with.... The necessary arrangements if they are traveling with oxygen concentrators or tanks Contract ( us., the cruise was rebooked on February 7, 2022, testing is not required to your cart or... Concentrators or tanks for fully vaccinated against COVID-19 CST # 2052644-40 Facilities, Services fees and/or taken... Customer feedback by Frosch Travel Heidelberg, medieval Strasbourg and impeccably preserved Riquewihr All. Had already paid for this cruise, land or air component purchased from Viking while... 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