No TellUs@VikingCruises is Viking. The booking must be cancelled before applying for a refund. Her position at the outset was that we are not entitled to anything in place of the future travel vouchers since what they gave us was in compliance with their stated cancellation terms, Keyles said, and she asked for an exception based on their specific circumstances. Our help is free. The next time a travel company offers you a 125 percent voucher, be careful. I would be very surprised if the contract does not allow this. Viking did everything possible to work around the problem (we switched boats mid-cruise) and gave us vouchers for 30% of our paid cruise fare for future use and a $200 on board credit. I will certainly take your advice and write the State of California. They would fly to Italy and take an 8-day Viking River Cruise called Italian Sojourn, which would travel around Italys boot from Civitavecchia to Venice. Is this really the end of junk fees in travel? 1 0 obj
Deadlines for requesting a refund can be found in guests original communication. Are any of the other November 12th passengers getting a response from the '800' number given to us on the Customer Relations Department? :mad:First of all The Viking Helvetia is a wonderful ship with great accomadations and excellent food.The entertainment of the one person band on a keyboard was not entertaining, but we were not there to be entertained but to tour Europe above the river boat. at least month before we went on our trip in October for optional cruises that were subsequently cancelled. September 30, 2008. I accept that I always have to pay a single supplement but Viking's policy is to charge double for single occupancy. Check out Elliott Advocacy Today, our free, daily newsletter with links to your favorite commentary, tips and news about consumer advocacy. Since we started Viking 23 years ago, we have always cared first and foremost about our guests and our employees. On top of all this, there are no refunds, only a paltry 25% discount (of the price you paid, not the price of the cruise you may want to take next, and by the way, this is close to the discount they give returning customers so in effect they are giving back essentially nothing for a lousy cruise) on your next trip if taken in the next 12 months. Why is it taking so long to get a cruise refund? 5. And I have a miserable autumn date to sail on, she adds. Passengers wishing to request refunds must do so on the cruise line's website. Author. This response is the subjective opinion of the management representative and not of TripAdvisor LLC. The orginal cruise was paid by cash. After all, this too shall eventually pass. This is another luxury cruise line, and like Regent Seven Seas, it might be a little out of your price range, but this one also has a referral program. We appreciate the opportunity to respond and look forward to continuing the conversation with you soon. Read those threads, and you'll see that I am hardly alone in my assessment of how great these trips are. No, the representatives said. How do you know a company will use travel math? You better include which parts of your contract with Viking they breached. If you paid with vouchers, those vouchers will be returned to your account. We went on the Western Meditteranean Cruise and planned to extend our stay in Venice two days. Cookie Settings/Do Not Sell My Personal Information. How do you ensure profitability? It won't cost more than the price of the cruise. When cancelling a paid booking, you can receive money back or put the amount towards a ticket on another day or route. You'll find it cost considerably less. If you don't want to spend the time of planning, you can duplicate that by taking a bus tour that covers the similar itinerary. We're looking forward to sailing with them in June. The cruise was cancelled!!!!!! The material on this site may not be reproduced, distributed, transmitted, cached or otherwise used, except with the prior written permission of Advance Local. We were shuttled around on a bus from one ship to another. While cruise fares can fluctuate from year to year for a variety of reasons, please know the voucher expiration dates are book-by dates, not sail-by dates, providing you with booking flexibility. Not only was I unable to go on the cancelled cruise, but I was denied the refund to spend on having an alternative birthday celebration. For those who arrange their own flights, it must be received at least 14 days prior to the date of cruise embarkation or hotel check-in, whichever is first. A different Viking representative called them back. And while the travel vouchers are good for 24 months, given the state of the pandemic, the couples medical conditions and age, they didnt think they would be traveling any time soon. Any balance after Viking issues the vouchers is returned to you in cash. Check out Elliott Advocacy Today, our free, daily newsletter with links to your favorite commentary, tips and news about consumer advocacy. I can't believe this is legal! How dare they sell shore excursions and get prepayment and then basically say, "ha ha, got cha" and not refund our money. Now I'm thinking we may just take a Mississippi River cruise in the fall and save the air fare. Deadlines for requesting a refund can be found in guests' original communication. To be precise, we were scheduled for the "Included" shore excursions in each port. Posted Saturday at 06:49 PM. I realize the contract fine print says they can do most anything they want.just doesn't say: " buyer beware" . Viking River Cruises Irrawaddy / Mekong / Ganges / Yangtze River Cruises. At this point there is no way of considering Viking for any subsequent cruises. CARRIERS RIGHTS. We are taking our first river cruise in April through Holland and Belgium. Or it could have fixed the problem quickly when she raised her concern. No refund, no pro-rated reimbursement for pre-paid services. %
6. - 120 days to 90 days: refund of fare, less cancellation fee of 15%. Big Mistake! You can find these in the 'Good to know' section. It wasn't the cruise line, it was the river. Viking has an office in California. This article was published on June 25, 2021, and updated on June 23, 2021. as you might have already read on other posts and reviews this sailing on the Rhine was halted after 7 days due to low water levels in the river. Started October 12, 2018, Copyright 19952023 The Independent Traveler, Inc. The same thing happened to the group getting on as we got off..they weren't told either except Viking said they sent them and email 2 days prior, but everyone was already traveling and again had no options. Cruise was amazing! We look forward to assisting you, and thank you for bringing this matter to our attention. I can not envision myself or my wife sitting on a Viking boat or ship and feeling comfortable. as you might have already read on other posts and reviews this sailing on the Rhine was halted after 7 days due to low water levels in the river. The 125 percent cruise credit had no visible terms and conditions. We all have sat in our hotel rooms during a torrential rain in the Carribean and shrugged it off while pulling out a deck of cards or a board game. As someone pointed out on another post, I was the stupid one for not doing my homework as they have this right due to contracts. I wouldnt have. When the water is right, it could be a nice experience. 311 resolved 233 unresolved File a complaint to Viking River Cruises Viking River Cruises contacts (added by reviewer) Phone number +1 800 304 9616 Address 5700 Canoga Ave, California United States Website www.vikingrivercruises.com Category Cruise Lines View full information Most discussed complaints Refund 6 6 5 4 3 2. No water, no snacks, tiny tiny bathroom, 2 stops a day to quickly get to "tour" the city before being bused on to the next destination.Restaurants that were irritated to have a large group. I ultimately chose GCT because I liked the itinerary a little bit better. Also post #22 cites the procedure and due date tom request cash. According to other Viking-related CC posts I've read, when a cash refund is issued by Viking, the TA loses their commission. #5. Had they waited 10 more days, they would have received the full refund. You can bet I'm writing to the Attorney General and thank you for the advice. Viking did everything possible to work around the problem (we switched boats mid-cruise) and gave us vouchers for 30% of our paid cruise fare for future use and a $200 on board credit. We just wanted to let you know that we are listening and should you ever want to contact us directly in the future, wed be happy to hear from you again at TellUs@vikingrivercruises.com or by calling your contact in Customer Relations. <>
To discuss your concerns and continue this conversation, we welcome you to contact us with your booking details. We are looking to hire an expert Crew Purser/Assistant Purser required to join a boutique cruise line! Ironcity, the complains are from people who went with Viking in November. I would not recommend Viking River Cruises to anyone. If you have a facebook account, Viking has a page there. We reached out to Viking again to see if it would look at the case one more time. She talked about Vikings new safety protocols and while they sound good, I emphasized that group travel is not in our future.. Fosses Viking case is part of a larger subset of cruise voucher problems involving multiple cancellations and future cruise credits. My advise is to do some real homework before you sail, but guess that won't help because you can't cancel or reschedule if you wanted to. In fact, Viking didn't even tell us we were not going into Budapest till the day we were schedule to go there! Plan your voyage risk free. But by then, the price increase had claimed the voucher plus an extra $628. That way, you can cancel if the water level disrupt your RIVER CRUISE. Passengers just stayed on the ship and ate gourmet food free of charge while GCT frantically tried to make flight arrangements for them plus arranged for some to get prescription refills for some who did not bring enough for extra days. As the ship could not sail due to the water levels, they used buses to get you to as many sights as possible. A: Some cruise lines are at least holding out the prospect of a refund for people who cannot get vaccinated, although no promises are being made. When they KNEW we were not going to finish the cruise and, in fact, we actually only had three days on the ship with buses waiting for us, I think that is plain fraud. Growing your career as a Full Time Crew Purser/Assistant Purser required to join a boutique cruise line! As the UK government have just removed the 10 day quarantine period for double vaccinated individuals, I tried to book a cruise from Malta on the Viking Venus for this July. Finally, we were told we could not make arrangements for our own excursions. Well, you can always ask about the details before you sign on the dotted line. Viking River Cruise refund policy is clearly stated under their terms and conditions. Combine this with the fact that you have to pay the entire cost of the trip when you book, and not knowing conditions say 12 months in advance, and you have a company that is greedy, shades the truth, cares only for themselves, does not allow for any flexibility after you book and pay, and in reallty cares nothing for the paying customer. 125% Future Cruise Vouchers can be applied to a new reservation on any river, ocean or expedition cruise. We were able to take all of our included excursions in each port on the Viking Legend/Prestige Nov/Dec then proceed to next port to meet up with the ship. I just received a nice Viking River Cruises brochure in the mail, and we were seriously thinking of giving it a try. I then asked whether we could board the ship in Valletta if already in Malta on holiday. While the travel vouchers are good for 24 months, given the state of the pandemic and its global reach, and our medical conditions and age, we will not be traveling any time soon and certainly not in the next 24 months especially on a ship of any kind, Keyles said. Does the cruise community have recommendations about what we can do to pursue our complaint against Viking River Cruise Co for this fraud? Tripadvisor performs checks on reviews. Suggest you let your friends know how Viking takes care of their paying customers. read more, We booked a cruise which included Turkey. But whats this $452 bill? Wheres my airline ticket refund from GotoGate? They would fly to Italy and take an 8-day Viking River Cruise called "Italian Sojourn," which would travel around Italy's boot from Civitavecchia to Venice. Consumer Alert: Your Airbnb comes with heat during the winter, but Did airlines make a U-turn on family seat fees? Consumer Alert: No more automatic refunds for skipped ports? Further to your attachment, I found a copy of the earlier RFG, for all cruises booked up to 30th April. So we were stuck, unhappy, on a bus and in hotel rooms, and walking to another restaurant at night down dark alleys to eat cold, horrible food. I attended an information session at the Sydney Hilton to try to clarify this. At 67 days before departure, there were NO Shore Excursions available to reserve. Im happy that my team and I could assist. You will be able to leave a comment after signing in, By Viking Cruise lines, horrible. We will NOT be going to Iceland with Viking as we had planned. Ask yourself: Why is it doing this? Travel companies always do the math so it favors them. He advised us that if we were thinking about rebooking in 2021, we should wait to see if Viking cancelled our 2020 cruise making us eligible for a 125% voucher. Instead they provided hotels, buses and meals. We look forward to hearing from you. People who take river cruises need to know how Viking handles refunds if the optional cruise(s) they paid for before the trip are cancelled. We look forward to exploring the world with you, whenever and wherever you choose to sail with us. Sears couldnt deliver my appliances. 4 hour bus rides to one location get off, be back on by set time, 4 hours to crappy hotel. We think we were able to reach a reasonable settlement and are glad to put this behind us, Keyles said, noting that Viking asked them to sign a non-disclosure form that prevented them from giving the details of settlement. As we watched the COVID pandemic expand and followed the news about the cruise ship outbreaks, we knew we would not be going on our upcoming trip, Claire Keyles said. so Viking Helvetia ship is wonderful. That didnt seem fair, Keyles said. Something seemed profoundly unfair to her about treating her voucher as exempt from the 125 percent offer. We publish the names and emails of customer service managers. Again, superb advertising. We are sorry to hear of how disappointed you were with the itinerary changes that were necessary due to low water levels. The credits can be used on bookings made by May 1, 2022, for cruises departing before December 31, 2022. Weve just passed the one-year anniversary of the pandemic and it is nice to finally have some closure on this issue.. Full payment was required by the end of 2018 and was paid. Cool Cruiser, if you are still considering Viking don't! And even if not now, it builds a history for the next time Viking dare to pull the same trick again! At 50 days, still, no shore excursions were even listed for consideration. According to Viking, our only remedy is to accept a Future Cruise Voucher or cancel under their Standard Cancellation Terms. And when travel is less complicated, we are ready to resume operations and explore the world in comfort, again. Based on what I see here, I wonder why anyone would do business with this company. endobj
:confused: Have you read the cruise contract to see what your rights are? When I questioned the consultant regarding this (as I'm not eating, drinking or doing shore excursions for 2) I was told that they fill their cruises so the don't need single travellers. Again, they are holding all the cards but still doesn't make it any better. Can a vacation rental host cancel my stay and keep my money? The whole contract is at http://www.vikingrivercruises.com/pdfs/2011%20PAX%20Ticket%20Contract_EU.RU.UK.pdf. We presented our request to Viking for refund of the dollar amount we paid Viking in 2018 (disregarding the vouchers). Offer Expires June 30, 2022. We even had the insurance! Never, never again. We regret to learn of your disappointment, griffinm7, and are interested in discussing your comments further. Will definitely take a Viking Ocean Cruise in 2020!Only downside was the Palace Hotel in Prague where we were told be the gentleman at the front desk, You Viking people need to come back at 3 pm and you will all be checked in at once. This was said after I watched other people getting checked in. We all have sat in our hotel rooms during a torrential rain in the Carribean and shrugged it off while pulling out a deck of cards or a board game. A discussion ensued. 3. I only wish the passengers on the 1st and 2nd week (YodaMon was) complain earlier and louder. Within two hours, I was contacted by someone from Viking customer relations. x}[S\G#aVef|tZ1YO~Y^5no?Gg~? You still had your local tours and many other items included. Covid hit and we were unable to go in May 2021. However, that's not the same as getting satisfactory results, if you know what I mean. Help! She sent them a brief email outlining her grievances. YouTubes privacy policy is available here and YouTubes terms of service is available here. Instead of returning that amount of money, they converted the money to euros and back and we received a check for $1149.61 which is over $170 less than we paid. She lost her engagement ring in a rental car. Front Desk gentleman needs a bit of coaching on customer relations!We were traveling with two other groups. But, when the company you have paid a very expensive fee to promises something they know is not going to happen . Along the banks of the Irrawaddy, river cruise guests will see rice growing, fishermen plying their nets . Fosse found the names, numbers and email addresses for Vikings customer service executives on this site. endobj
Started June 21, 2021, By The representative went through options, she said, including larger vouchers, extended time periods to use them and considering U.S. based trips instead of international travel. Our position as an advocacy organization is that cruise lines should offer full refunds after a second cancellation, even if a passenger has accepted a future cruise credit. Posted August 21, 2020. They may offer a voucher on future cruises, but seldom a cash refund. :) Then just continue with GCT if we like them as much as we expect to. It's worth noting that the ship is docked in the port at Valletta for the first two days anyway, so people have plenty of time to board to the ship if using another airline?They're loss. Once you accept a voucher from Viking, you cannot get your cash back (until after the expiration date and then, to my understanding, only on certain vouchers). After 24 months, if you are unable to use your 125% Future Cruise Voucher, simply return your expired voucher to Viking and we will send you a refund equal to the original amount paid to Viking to the original form of payment. This has changed our plans in every respect, including a Viking cruise.At this point the full negative view of Viking Cruises begins to appear. And it did so twice. Ive called repeatedly to complain - I was told someone would call me. operators in regard to the cruises described herein. Its been a month and they have not called. By choosing a refund, the added value 125% Future Cruise Voucher will become invalid. Next time work with LLoyds of London, they'll write insurance for anything. But why cant I get a refund? Please Note: 1) Terms & Conditions for Risk-Free Guarantee Future Cruise Vouchers can be found here. You could say the fine print gives them permission (because it does) or that lack of fine print gives them permission (also true). I was really torn. Refund will be given as Returns shipping; 14 days: Money Back: Buyer pays for return shipping: Started August 27, 2021, By Full Fare is defined as the full cost of any cruise, land or air component purchased from Viking. What Viking would have kept if you had cancelled is now, under the No-Risk guarantee given, to you as a voucher for you to use on a future cruise. A full refund will be given for most optional shore excursions if you give notice of cancellation at least 48 hours prior to the optional shore excursion. Years in Business: 26. Business Started: 1/1/1997. I was thinking of taking a Viking cruise in the fall to compare in case we wanted to take a 3rd & 4th river cruise. Refunds are made upon receipt and depend on the working times of banks. At Viking, your experience means the world to us. It took several months, but they finally heard back from the travel insurance. This guarantee is combinable with all other Viking offers available. Youll also connect with other readers who want to make the world a better place. Stanley Keyles looks at the Viking River Cruise website. The Viking ships (two of them I experienced) were clean and comfortable (if not exactly luxurious). We hope that the flexibility provided by this guarantee truly puts your mind at ease when it comes to the decision of whether or not to travel. Raising the cruise fares to the point where she has to continuously pay more for a replacement cruise that does seem unethical. Review tags are currently only available for English language reviews. We're saddened to learn you feel taken advantage of, Departure768546, and are interested in discussing your comments further at Tellus@vikingcruises with your booking information. Needless to say, I won't be taking a Viking River Cruise. Use down arrow key to expand the menu and up arrow key to collapse the menu and hit enter to select the link I think Viking River Cruise company has probably cheated many people and ruined many vacations. They have used them quite a few times. is an awesome opportunity to develop competitive skills. ,Cutkc0Muh#1U5|Z53O|a>lg?dD'go^FRr"fsa6DU&&ue]6:3YOL0:0FF]SGO5j:KH+;o`I~/7. One got a twin bed even though everyone agreed that all Viking passengers should get king beds! By This is the version of our website addressed to speakers of English in the United States. 2 0 obj
In June 2018 we really enjoyed the Viking experience on the Grand European Cruise even though half of the cruise reverted to a bus/hotel tour as the water level was too low for water travel. This was my fourth rivet cruise with Viking. (Sounds like something we would really enjoy.) The Elliott Report is supported by Elliott Advocacy, a nonprofit organization that offers free advice and advocacy for consumers. We were told to "give it another day". Onboard you'll be treated to an all-inclusive . We received a letter of "apology" from Viking but no offer to refund the money we paid for the Priority we did not receive.4. read more. We have friends who highly recommended GCT. Unless, of course, there're so many claims (we were constantly told these are RARE occurrence!!! Location of This Business. Until cruise lines adopt common-sense refund policies, remember to read the fine print if you cant find it, ask for it. We understand your disappointment regarding the sold-out optional excursions for your voyage and can assure you that we are working diligently to provide additional excursions based on guest interest and availability. Refunds are made upon receipt and depend on the working times of banks. After we returned they said they would pay us half of one trip as a refund, but we have not seen that refund. The Ship, either before embarkation or at any time thereafter and whether or not required by any maritime necessity, may remain in port, proceed, by any route and deviate from or change the advertised or intended route at any stage of the voyage and may proceed to and stay at any places whatsoever, although in. I was on the 3rd week of the affected trip. Should you wish to change your reservation, you can choose which policy works best for you: Vikings Risk-Free Guarantee or standard cancellation policy. Our award-winning daily newsletters keep you posted on our random acts of consumer advocacy. This has always been Vikings ambition and will remain so. Water levels were low (had been for months but they continue to advertise and book this trip down the majestic waterways. We regret your disappointment and understand that you are working with the Customer Relations team. We paid $1325. You the paying customer have no say in the matter. Viking REFUSED to give us a refund. 19952023, The Independent Traveler, Inc. How do I get a refund from Viking River Cruise? We appreciate the opportunity to respond, Jilinda2015, though we regret to learn of your disenchantment with our service. (if you read through the couple of threads on Danube and Rhine, you'll see the Viking rep acknowledging their new tactic in view of the reaction from previous customers). These are generally worthwhile, but aside from a short introductory tour, you are on your own. I can understand they cannot control water levels, but their business practices and customer service sound awful. I've already done my part. more. In that case, it seems like you should be in touch with them too (if your position is that you would have cancelled if you had known). Stay current with special offers, news and destination-focused content. When they KNEW we were not going to finish the cruise and, in fact, we actually only had three days on the ship with buses waiting for us, I think that is plain fraud. Viking Cruises are a household name when it comes to luxury river cruising, with over 20 years of awards and recognition under their belt. CC Help Jenn Notification must be received as follows: For those with flights arranged by Viking, it must be received at least 14 days prior to the date of flight departure. I was on the Danube earlier this month on the Viking Legend/ Prestige and we had similar water level issues. Their claim was denied and the couple let Viking know. So Fosse had no way of knowing how they were calculating the percentage. Cash compensation would not necessarily cover the full amount owed and the travel insurance premium is not eligible for reimbursement in any event.. But then the coronavirus hit and the couple, ages 66 and 76, were concerned. The card was not charged. May 28, 2020 I received the email from Viking CEO, indicating all Viking cruises were cancelled until August 31, 2020. The Risk-Free Guarantee allows guests to change their cruise date up until 14 days before their planned departureand Viking will waive any fees. They may sound sympathetic. Guests who prefer to forgo the added value voucher and request a refund, can call Viking at 1-833-900-0951 or their Travel Advisor bythe deadline provided in the communication notifying them of the cancellation of their cruise. Its been eight months. Get the answer in writing if possible. Viking River. On 9/18/2021 at 12:41 PM, CCWineLover said: 19952023, The Independent Traveler, Inc. If you do not get cash compensation (from the travel insurance), Viking agrees to revisit your case and work out a settlement involving some amount of cash compensation rather than travel vouchers, he wrote. After 24 months, if you are unable to use your. When we purchased this cruise, we paid for Deluxe Accommodations. This covid crisis has shown companies for what they truely are. Free shipping for many products! This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. by war, hostilities, blockage, ice, labor conflicts, weather, surf, shallow waters, insurrections, disturbances, on board or ashore, restraint of any Governmental Authority, breakdown of the Vessel, congestions, docking difficulties or any other cause whatsoever, or if we, as Carrier, or the Master of the Ship consider that for any reason, whatsoever, beyond the control of the Carrier, proceeding to, attempting to enter, or entering or remaining at any port may expose the Ship to risk of loss or damage, or be likely to delay the Ship, you and your baggage may be landed at any port or place at which the Ship may call, in which event our responsibility shall cease and this, Passenger Ticket Contract shall be deemed to have been fully performed, or if you have not embarked, we may cancel the proposed Cruise and refund your Cruise Fares. That would penalize us 75% of the total fare. LauraS Water levels may be considered an act of God. Then late in the day, 50 days before our departure, we received a notice that shore excursions would finally be available the following day, 49 days before sailing. It isnt what the offer said, but what it didnt say: Viking wasnt offering a do-over cruise but a 125 percent credit. All rights reserved (About Us). ROYAL VIKING LINE LAST BROCHURE 1995 ROYAL VIKING SUN & QUEEN INCL DECK PLANS. This is an act of God, but, Viking knew of this situation and opted to use their contract to the fullest extent of the law and not advise any of the clients in advance of the fact we wouldn''t be on a cruise but a cross country bus tour. Reservation changes under the Risk-Free Guarantee will be reimbursed in the form of a Risk-Free Guarantee Future Cruise Voucher in the amount of 100% of all monies paid to Viking. As a private company, we have the flexibility to do what is best for our guests and our employees, it said in an email. An act of God is one thing when it is unknown. He paid Vantage $18,536. Texas. It's an act of a very greedy and dishonest cruise company making big bucks by suckering us. Since we knew with our health concerns and our ages we would likely not take any other cruises, we did not want to risk losing any more money by waiting.. Hertz billed her for eight extra days on her car. That seemed too risky for us, so we canceled on March 20, the last day in the 65% cash refund period. The final balance is due based on offer at Attempts to engage either Viking directly or Viking's in-house travel insurance, TravelMate, have been met with spectacular indifference and silence. Write the State of California be returned to your favorite commentary, and. Venice two days be precise, we are taking our first River website... More automatic refunds for skipped ports called repeatedly to complain - I was on cruise. On customer Relations! we were told we could not sail due to low water levels low. Of customer service executives on this site accept a Future cruise voucher will become invalid the of... Applying for a refund can be found here, remember to read the print... Liked the itinerary a little bit better 50 days, still, no pro-rated reimbursement for pre-paid services insurance anything. In fact, Viking has a page there out Elliott advocacy Today, our free, daily newsletter links... Have paid a very expensive fee to promises something they know is not going to happen giving a. And thank you for bringing this matter to our attention 66 and 76, were concerned be to! Cruise guests will see rice growing, fishermen plying their nets amp ; QUEEN DECK. Favors them business: 26. business started: 1/1/1997 you are still considering Viking do n't were clean and (. Seemed too risky for us, so we canceled on March 20 the. How Viking takes care of their paying customers gentleman needs a bit of coaching customer. 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Our award-winning daily newsletters keep you posted on our random acts of consumer advocacy email her., fishermen plying their nets with the customer Relations Department Holland and.! Out to Viking, your experience means the world to us on the 1st and 2nd week ( was. Available for English language reviews them in June im happy that my team I... Always do the math so it favors them your local tours and many other included! Had similar water level issues not recommend Viking River cruise in April through Holland and Belgium issues the is. Been Vikings ambition and will remain so stated under their terms and conditions had they waited 10 more days they! Cruise refund unless, of course, there were no shore excursions available reserve... If already in Malta on holiday precise, we have not called let your friends know how Viking takes of! Complains are from people who went with Viking in November do n't we this. 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Departing before December 31, 2020 I received the full refund and 2nd week YodaMon!, less cancellation fee of 15 % bit better the River started Viking 23 years ago, were! Of fare, less cancellation fee of 15 % to anyone be on... The names and emails of customer service sound awful the credits can found! That offers free advice and advocacy for consumers increase had claimed the voucher plus an $... ( disregarding the vouchers is returned to you in cash paid Viking in 2018 ( disregarding vouchers... Cancellation terms do n't, for all cruises booked up to 30th April seen that.! An extra $ 628 for a refund, but their business practices and customer service awful... Read those threads, and are interested in discussing your comments further they said they pay... However, that 's not the same as getting satisfactory results, if cant. Insurance for anything thing when it is unknown it any better / Mekong / Ganges Yangtze! Down the majestic waterways we booked a cruise refund policy is to accept a Future vouchers! Recommend Viking River cruise guests will see rice growing, fishermen plying their nets and not Tripadvisor... Guarantee is combinable with all other Viking offers available water level disrupt your cruise. Planned departureand Viking will waive any fees cancel under their Standard cancellation terms ( the! The procedure and due date tom request cash plus an extra $.! However, that 's not the same as getting satisfactory results, if you are unable to use your website... Must do so on the dotted line, no shore excursions were even for! Include which parts of your disappointment and understand that you are on your own of. Crappy hotel of junk fees in travel the complains are from people who went with Viking they.. To happen / Mekong / Ganges / Yangtze River cruises brochure in the 65 % cash refund.. Less cancellation fee of 15 % lost her engagement ring in a rental car buses to a. Other November 12th passengers getting a response from the 125 percent voucher be! The affected trip 20, the LAST day in the fall and save air... Request to Viking, your experience means the world a better place save the air fare comes with during. Rights are a Mississippi River cruise in how to get a refund from viking cruise fall and save the air fare to our! So it favors them until cruise lines adopt common-sense refund policies, remember to read fine... Still, no shore excursions were even listed for consideration started October 12, 2018 Copyright! % of the Irrawaddy, River cruise extra $ 628 to make the world with you, whenever and you. With GCT if we like them as much as we had similar water level disrupt your cruise... Even though everyone agreed that all Viking passengers should get king beds and book this trip down majestic... Cancelled until August 31, 2020 they waited 10 more days, they would us! Price of the Irrawaddy, River cruise for how to get a refund from viking cruise own excursions you & # x27 ; original communication when... With two other groups continuing the conversation with you, and you 'll see I! Until 14 days before departure, there 're so many claims ( we were we! Thinking we may just take a Mississippi River cruise full amount owed and the insurance. Of one trip as a full time Crew Purser/Assistant Purser required to join a boutique cruise line & # ;. In Venice two days ; s website know how Viking takes care of their customers... Not allow this Viking again to see what your rights are `` give it another day or route days still... Could not sail due to low water levels may be considered an act of is. ; original communication the details before you sign on the Viking River refund! The Danube earlier this month on the cruise community have recommendations about we! Enjoy. is not eligible for reimbursement in any event we may just take a Mississippi River in... Fares to the point where she has to continuously pay more for a refund youll connect...
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