Also, because of a pilots strike my return trip was cancelled and they refunded me only $500 from a $1500 ticket. In order to find out more details about your reservation, please reach out to us at investigation@chatdeal.com.We will be looking forward to your reply.Best regards,Chatdeal Team. I've spent 5+ hours on the phone and emailing the airlines customer service just to be told that I booked through a travel agent even though I book and paid for everything myself. So what can i do ? Per our records, your flights are confirmed and good to go. Dear Chris,Your review is very concerning to us. Chatdeal Help Center Changes, Cancellations & Refunds Requesting a refund. Yours Sincerely,Chatdeal Team. *In Canada, trademark(s) of the International Association of Better Business Bureaus, used under License. Thank you. The layover is almost 4 hours longer than the original itinerary and the secondary, extending or travel time by about 4 hours, and were departing 2 hours earlier, but in the end it is all ok. Dear Brady, I contacted Chatdeal who processed the refund for the tickets but not the travel insurance. We will be looking forward to your email!Best regards,ChatDeal Team. In order to find out more details about your reservation, please reach out to us at investigation@chatdeal.com. Chatdeal is a rip-off. Re: Help with terrible customer service with Kayak's Chatdeal. You have to call the airline to make sure it's confirmed. I bought a plane ticket with ChatDeal through *********. Virgin nicely confirmed they could get me on a different flight once chat deal requests for this at no cost. We hope to serve you in the future under better circumstances. You get the best of both worlds web based fair checking and a real person to hold your hand through making your choices. Back to Help & Customer Service Documents. I got a new booking, hopefully this is it. They told me that a refund will be issue and could take up to a year to receive refund. Booked a ticket for my 40th birthday from DUB-LHR-MIA. Customer service is a joke. Dear Derringer, We are sorry to hear that things didn't go smoothly for you.Could you please email us at investigation@chatdeal.com to find out about your concerns and solve any other pending issues that you may have with your booking. Highly recommend to STAY AWAY. I was only on Kayak for a few minutes when Celia popped up in the ChatDeal window. Please read the actual reviews of this company. Changes, Cancellations & Refunds 9 . I don't know who to write to, a person in charge, but their whole business plan DOES NOT WORK. Please email us at investigation@chatdeal.com Best flights for your dream destination. Chatdeal Team. I was on hold for over 1 hour just to get through, and they hung up on me. Dear Taylor,Thanks for trusting us with your trip.We're glad you enjoyed your experience with our agent Ambrose.Faithfully Yours,Chatdeal Team. Best regards, Answered my inquiries and was comfortable to reach out with. Flight from Philadelphia to Marrakech (avg. We're thrilled to hear that you've had such a positive experience with Adam.We completely agree with you and we always do our best to make your interaction with our Travel Agent as smooth and pleasant as possible.Faithfully Yours,Arangrant Team. Thank you for the fabulous service!! Well pass along the kind words.Faithfully Yours,Chatdeal Team. Without 24 hours of booking, I tried to change the date of my departure. Don't try to save couple hundred $$ and get yourself into a situation that make you more frustrated. Faithfully yours,ChatDeal Team. We are waiting for you back! Our agent Jenny, is always super helpful and clear. Would you please provide us with more details, such as booking ID or ticket confirmation? Kind regards, i want send court notice. Dear Randal,Thank you for leaving such a nice review. Special Services 4 . But it covered nothing when I want to change the travel date. Best flights for your dream destination. You have 3 choices, 1. book a new ticket with the airline 2. book the one way ticket with Chatdeal and pay the extra money 3. persist with trying to book the return flight with Chatdeal I would have happily kept my tickets and the travel insurance had ITA Airways not cancelled my flights. Love working once again with chatdeal - and Especially Josie! This is typical of the poor OTA's when dealing with unhappy angry customers, they cease communicating with you. Faithfully Yours, The answer you are looking for may already be there. Kyra has gone above and beyond to put my mind to rest over some confusion I have been having with my bookings and her attentiveness in the online chat was exceptional. Please email us at investigation@chatdeal.com Kind regards, Dear Wendy, I purchased two tickets and travel insurance on Chatdeal. Chatdeal. Chatdeal has a consumer rating of 1.74 stars from 141 reviews indicating that most customers are generally dissatisfied with their purchases. The airfares often decrease about four months before the trip date and remain reduced up to four weeks before the flight. Products used:I had to purchase another ticket home and received a refund from Chatdeal for $500. The airline promptly cancelled the flights days later and instructed me to get a refund from Chatdeal. Also, if you spend your money on travel protection plan, DON'T! Save 22% or more Compare multiple travel sites with one search Free to use There are no hidden charges or fees Filter your deals Choose cabin class, free Wi-Fi and more Bundle and save Save money when you bundle your flight + hotel Search hundreds of travel sites at once for deals on flights to Utah Latest Utah Flight Deals For example, you book a trip with 15 hour travel time leaving in the evening but get bumped to one that leaves at 5am the next day and has a travel time of 29 hours while tickets are still being sold for your original flight. Your review is very concerning to us. Our agent will be delighted to read this amazing feedback.Sincerely Yours, Chatdeal Team. Would you please provide us with more details, such as booking ID or ticket confirmation? Your request was received and We value our customer's opinions and would like to thank you for bringing this to our attention. ChatDeal Service Team, I wouldn't even give this website 1 star. Thanks guys! The confirmation numbers and booking IDs that you're given don't seem legitimate, because they aren't. Hands down the worst travel experience period. Virgin nicely confirmed they could get me on a different flight once chat deal requests for this at no cost. Kind regards, Shortly thereafter my phone started ringing about every hour or so with someone from chat deal wanting to talk to me about making a slight change to my reservations. I thought that KAYAK was better than that. skm, Is this a legit agency? All emails bounced. Dear Bea,We apologize for the difficulties encountered with your reservation. ChatDeal did not contact me in the 24-48 hours as promised. Booked our flights just over 24 hours ago, and paid ($100) for their support package. Dear Thiago Nunes, We would like to sincerely apologize for the negative experience you encountered with our company.We have acknowledge your situation and as per our records, the tickets were reissued and successfully flown. This is not going to save you money, you'll end up regretting to have selected their deal and not a more expensive one. Thanks Crystal! biotin results after 3 months . Bundle and save Save money when you bundle your flight + hotel Search hundreds of travel sites at once for deals on flights to Marrakech Good to know Best time to beat the crowds with an average 22% drop in price. The support bundle screen provides a list of all the classes of information that can be included in the support bundle. Bundle and save Save money when you bundle your flight + hotel Search hundreds of travel sites at once for deals on flights to Ireland Latest Ireland Flight Deals Best round-trip prices found by our users on KAYAK in the last 72 hours One-wayRound-trip MOST POPULAR Dublin From Cincinnati 1 stop from $673 Search Flights From Cincinnati write a review Was this review helpful? Please email us at investigation@chatdeal.com Chatdeal Team. We're thrilled to hear that you've had such a positive experience with Bucky.We completely agree with you and we always do our best to make your interaction with our Travel Agent as smooth and pleasant as possible.Faithfully Yours,Chatdeal Team. Changes, Cancellations & Refunds 9 . Dear Jenny, Were sorry to hear of your less than satisfactory experience with Chatdeal.We value our customer's opinions and would like to thank you for bringing this to our attention.Please contact us at investigation@chatdeal.com so we can get this sorted. ChatDeal Service Team. Date of experience: 26 January 2023. Currently our team is working with the airline to provide you with the refund and you will be soon contacted by one of our representatives. Changes, Cancellations & Refunds 9 . We are looking forward to serving you in the future under more favorable circumstances.Kind Regards,Chatdeal Team. Most popular time to fly with an average 21% increase in price. Chatdeal Help Center Frequently asked questions What is a Support Bundle, and why should I opt for it? Records indicate that assistance was provided and your name was changed on the ticket as requested by the customer. Fly from Timisoara on TAROM, Lufthansa and more. Find out how we combat fake reviews. Just go with more reputable websites. Looking forward to speaking with you soon. Please do not book with chatdeal and avoid using Kayak if they are willing to associate with this company. Service is difficult and lacking. Frequently asked questions. Plenty of options, focused on my requirements, made excellent suggestions, followed through quickly. When you book a flight with this company they will bump you to different flights as the flight you booked becomes less desirable. You can request assistance related to the seat assignment 24 to 48 H prior departure date or choose your seats on JL website directly.Best regards,Chatdeal Team. I reluctantly booked through kayak via this company. If you have unanswered questions please get in touch with us, Free exchange Exchange your tickets in case of a missed flight or connection for free, Refunding options Well work directly with the airlines to get you compensated in case of unplanned flight cancellation or health concerns, such as sickness or hospitalization, Mishandled baggage assistance Get immediate support if your luggage checked at the airport has been lost or misdirected by the airlines. Dear Susan, I have not received any more emails from ChatDeal. BBB Business Profiles are subject to change at any time. Economy. They do not let your cancel or able to change flights, Dear Margot, Who has some sus customer service people with terrible phone receptions. Chatdeal was never able to rebooked, but they were telling me all along (a period of 4 months) that they were waiting for airline response - and the only way to communicate was through emails with airline- which is very odd. I paid for Premium Economy and was given a Standard Economy seat and they said they are not responsible to any changes the airlines make, so I lost money. He went out of his way to answer all of my questions and getting us the best flights for our companies business trip! Yours sincerely, Currently our team is working on completing your refund back to your original form of payment.We hope to see you back with us to foster your future travel plans!Kind regards, Chatdeal Service Team, I arrived at the Icelandair boarding desk at Dulles on Oct 12, 2022 and was told that Chatdeal had not issued the ticket that I had paid them for. Faithfully yours, Suggested companies are based on peoples browsing tendencies. I think the best way to describe them: Cheatsdeal. Turkish Airlines Overall score based on 23103 reviews. Don't ever book with Chatdeal. Dear Sean Worthington,Thanks for trusting us with your trip.We're glad you enjoyed your experience with our agent Enzo.Faithfully Yours,Chatdeal Team. . Kind Regards, Tip for consumers:its not kayak. Im in another country. Trust reviews.. Their customer service is awful, when you submit a query they just close it out as resolved without having done anything. We are glad to confirm that the requested alternative travel option was confirmed by Gol Airlines and your itinerary is good to go.Thank you for taking the time out of your day to leave us a review.Best Regards, Chatdeal Team. For example, you book a trip with 15 hour travel time leaving in the evening but get bumped to one that leaves at 5am the next day and has a travel time of 29 hours while tickets are still being sold for your original flight. I've still got the chat box open but she is not writing me back. Kind regards, Customer service is a joke. Kind Regards,Chatdeal Service Team. I definitely will go back to ChatDeal next time.. I messaged in to see how long it would take for the funds to be removed from my account and I had the pleasure of being assisted by Ambrose. Bundles and Additional Services 3 . This is defined in a YAML file. He was extremely thorough in helping me complete my booking and answering all my questions. chatdeal support bundle 22 Maj. chatdeal support bundle. Chatdeal took 5 days to reply, asked for my Covid proof and told me they were gonna get me a new flight, and after almost 2 weeks they tell me the airline had tagged my ticket as no show and to go talk directly with the airline because they can't do anything. Shortly thereafter my phone started ringing about every hour or so with someone from chat deal wanting to talk to me about making a slight change to my reservations. Found out about cancellation by checking directly with airline. Don't let the low fare fool you, it is only there for you until they think they can book it for more money. Don't let the low fare fool you, it is only there for you until they think they can book it for more money. Best flights for your dream destination. 11 months before the departure date, airlines charge a higher rate as they have many months to fill the seats on the flight. Flight changed and was never contacted about it. Please email us at investigation@chatdeal.com These packages are an irreplaceable option to consider when you want to be fully protected from any unexpected circumstances that might appear on the agenda. Go direct to your airline to purchase tickets. We cant cancel the flights, we cant change name in existing booking, and with each day going by, the change fee goes up.The people in the live chat write one thing but dont do much until someone emails you. I fui d out that chatdeal edited my previous negative evaluation and turned all the meaning in their favor now Im convinced that they are a SCAM Do Not Use Them. we'll be in touch soon. I can't believe that this company allied with Kayak, my former go-to for inexpensive flights.After booking my flight with chatdeal in August, Lufthansa cancelled one of the legs in January. Tip for consumers:Stay away from these bastards! Faithfully Yours,Chatdeal Team. Special Services 4 . I was sent instead to Chatdeal. Because I never responded to emails. Please email us at investigation@chatdeal.com Labeled Verified, theyre about genuine experiences.Learn more about other kinds of reviews. It hasn't been resolved but she forwarded me to the urgent team so I am hoping I can get this urgent change of flight locked in. Update: After lots of phone calls, long waiting times and emails that werent received, appears that everything got fixed. Passenger details 6 . Looking forward to speaking with you soon. I have not been able to speak to any supervisors and only got the names. Chatdeal Help Center Bundles and Additional Services Support Bundles. KAYAK Help Center Documents. Chatdeal Team. You should see the amount on your statement within 20 business days.We are looking forward to serving you in the future under more favorable circumstances. Waiting in the phone more than 35 minutes to contact customer. It sucks! We are glad you felt such a positive experience with our representative Sasha. The Plan offers a lot of benefits allowing you to cover unexpected damages. Thrify - $216.40 (I clicked on their "hot deals" button and got the price down to $207.69) Cheaptickets.com - Not available once I clicked through, but there were other car options available. Conditions that determine the prices float higher and lower: Everything depends on the timing. Read More Support Bundles Read More Cancelation for Any Reason (CFAR) Plan Read More . This is not going to save you money, you'll end up regretting to have selected their deal and not a more expensive one. I arrived at the Icelandair boarding desk at Dulles on Oct 12,2022 and was told that Chatdeal had not issued the ticket that I had paid them for. This is the first time we've used this service and it is really remarkable. I'll definitely use Chatdeal again! Stay far away from them both. We are glad to confirm that the requested alternative travel option was confirmed by Gol Airlines and your itinerary is good to go.Thank you for taking the time out of your day to leave us a review.Best Regards, Chatdeal Team. Now, a week ago I reached out to them regarding the change. Kind regards, 2023 Trustpilot A/S. Anyone can write a Trustpilot review. They weren't. Customer Reviews are not used in the calculation of BBB Rating, Need to file a complaint? Bundles and Additional Services 3 . It feels predatory. After that I recieved an email stating I can get a refund for 1400 (my total bill was 2000 - long international flights). For example, you book a trip with 15 hour travel time leaving in the evening but get bumped to one that leaves at 5am the next day and has a travel time of 29 hours while tickets are still being sold for your original flight. Sure, you can take the refund and repurchase your original flight but it will cost you twice as much. I called them and spent 3.5 hours on hold before giving up. Never again! This isn't actually a real company. How BBB Processes Complaints and Reviews. BBB Business Profiles may not be reproduced for sales or promotional purposes. Helpful, responsive, and amazingly persistent, even when I myself was about to give up. Here are 8 tips for writing great reviews. Chatdeal Service Team. Then they said they were requesting a refund but after 60 days said that I would have to pay $100/ticket for them to inquire about a refund. Eva air changed my flight last minuted and the new scheduled has conflict with connecting flight so I have to cancel the current booking. I clicked agree and submitted even though i just lost 600. But, I don't have a written confirmation that it is canceled. My co-traveler, who booked directly through the airline, got this solved in one phone call. Kayak - $216.40. Tip for consumers:Dont trust them. Back to Help & Customer Service Frequently asked questions. I contacted Amber via chat to request a refund and she quickly found our reservation and forwarded it on to the appropriate department. Basically $242.76 was just taken from me for no reason. Keep in mind that the Service Bundles, whether Standard or Plus, dont cover the exchange penalty or fare difference fees that the airlines may require. Horrible horrible service, Dear Bee,We apologize for the difficulties encountered with your reservation.As per our records, your itinerary was affected by a major schedule change. As a result, on May 16th, 2022 the refund for the ticket was processed by the airline directly. Long story short, the day before flying I had to buy a ticket on my own and requested a refund. Keep in mind that the Travel Protection Plan is not considered as insurance. Back to Help & Customer Service Price Drop Protection. I have disputed the transaction with my bank, hopefully I will get a full refund eventually. please help. Passenger details 6 . The carriers just refer you back to Chatdeal. Currently our team is working on completing your refund back to your original form of payment.We hope to see you back with us to foster your future travel plans!Kind regards, Chatdeal Service Team, I arrived at the Icelandair boarding desk at Dulles on Oct 12, 2022 and was told that Chatdeal had not issued the ticket that I had paid them for. A lovely agent at virgin Atlantic offered to call them to get them to reschedule to no availDO NOT USE!!!!! Bundles and Additional Services 3 . Please email us at investigation@chatdeal.com 980 Avenue of the Americas. We wish you a pleasant journey. Thank you once again for your kind words.Yours Faithfully,Chatdeal Team, Bought 4 tickets to Denver - wanted 4 hold baggage - I believe I had requested this.Tickets came economy light - ie no hold baggage contacted call handler - could hear them but they could not hear meThen dealt with live chat -told I needed to contact airline directlyBA then said they could not help and needed to be the booking companyPhoned at 1.30 am by someone -was told someone would phone back in daytime hours - no one hasCancelled tickets lost 160 pounds which I believe is chatdeal fault, Dear Valued Customer, We apologize for the difficulties encountered with your reservation.Records indicate that our representative provided assistance via chat. Dear Max, We apologize for the difficulties encountered with your reservation.As per our records, our agent informed you regarding a transit airport changed on your itinerary from Japan Airlines' end and you have acknowledged and successfully accepted the changes. When you book a flight with this company they will bump you to different flights as the flight you booked becomes less desirable. Dear Max, We apologize for the difficulties encountered with your reservation.As per our records, our agent informed you regarding a transit airport changed on your itinerary from Japan Airlines' end and you have acknowledged and successfully accepted the changes. Looking forward to speaking with you soon. Chatdeal. Chatdeal Team. Use Kayak & Chatdeal at your own risk, they will leave you stranded, and you cant get direct help. Dear Valued Customer,Thank you very much for your feedback, we really appreciate it and it was a pleasure for us to cooperate with you! We also ensure all reviews are published without moderation. Chatdeal played lots of games and at the end are saying there is nothing suitable and Ill have to be refunded. She even minimizes this as "just a change of flight number". He was understanding and very communicative. My co-traveler, who booked directly through the airline, got this solved in one phone call. After several follow ups, we get an email on July 22 saying it will take 2-3 weeks to issue a check (they can't refund the card used). The airline allows to reschedule or get a refund in the form of a voucher for COVID reasons. Cheap prices are no worth it if you have to deal with this stress. Were sorry to hear of your less than satisfactory experience with Chatdeal. I can't believe that this company allied with Kayak, my former go-to for inexpensive flights.After booking my flight with chatdeal in August, Lufthansa cancelled one of the legs in January. 1 Passenger. 7.8 Boarding. Date of experience: October 19 . Within several minutes of booking I got an email that said they found me better flights. By hindsight,it became clear to me why they made the link inaccessible when they first reached out me. BBB is here to help. They will say they will call you back but they will not. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. I then asked to be rebooked on another flight which they said they would do. Travel Protection Plan - Chatdeal Support Travel Protection Plan Travel Protection Plan is an extra service option offered with a ticket during the booking process. Unforeseen circumstances include but are not limited to hurricanes, floods, earthquakes, cyclones, thunderstorms, blizzards, volcanic eruptions, high winds, excessive precipitation, wildfires, and other natural disorders, or civil disorder and unrest, political instability, quarantine, aircraft maintenance problems, and security issues. Chatdeal Service Team, Chat deal was unable to give me my seat assignments and my wife and I although we booked our flight together to Thailand, we are not able to sit together. We will do our best to avoid such a situation happening again in the future. And they left at O'Dark 30. The first fare offered via chat was not available in the end causing us to pay for baggage, for a slightly less fare, but not enough to cover extra costs. Passenger details 6 . For other trips, please follow the instructions below: Processing Fee for customers that have tickets with Support Bundle or CFAR plans included will be charged in accordance with the type of Package purchased. Attempted to email original agent, that bounced. Found ticket in KAYAK, I booked with KAYAK but it was ticketed through Chatdeal. If you have unanswered questions please get in touch with us. Which I hav yet to be informed of from ChatDeal. 3 Mar 2023 Friday. Thank you for giving us the chance to assist you with your travel needs!Kind regards,ChatDeal Service Team. Sitejabbers sole mission is to increase online transparency for consumers and businesses, Sitejabber has helped over 100M consumers make better purchasing decisions online, Suspicious reviews are flagged by our algorithms, moderators, and community members. 8.2 Crew. For further refund inquiry and assistance, we invite you to reach out to AA directly.Looking forward to serving you again in the future.Kind Regards,ChatDeal Team. Price Drop Protection is a service offered in addition to the ticket, which provides you with an opportunity to save money if . Bundle and save Save money when you bundle your flight + hotel Latest Denmark Flight Deals Best round-trip prices found by our users on KAYAK in the last 72 hours MOST POPULAR Copenhagen From Oklahoma City 2+ stops from $826 Search Flights Good to know Best time to beat the crowds with an average 8% drop in price. Within several minutes of booking I got an email that said they found me better flights. Exceptional Customer Support! Currently our team is working with the airline to provide you with the refund and you will be soon contacted by one of our representatives. We are sorry to hear about the unpleasant experience with your flights. I booked a roundtrip ticket to Ecuador. She will be delighted to read this review of yours and will stay motivated to help you with your travel plans again in the future.Faithfully Yours,Chatdeal Team. Booked a ticket for my 40th birthday from DUB-LHR-MIA. At the airport I was notified that my ticket was not correctly issued, and I was listed as "restricted". Book easily, Fly anywhere! ChatDeal Service Team. Kind Regards,Chatdeal Team. We hope that next time you wont meet any issues in booking with us! I asked for my options, possible replacement flights. Maybe that ticket wouldn't have been tagged as no show if Chatdeal had replied in time. You should see the amount on your statement within 20 business days.We are looking forward to serving you in the future under more favorable circumstances. Had I used my travel insurance for a refund or other needs, then I would have understood not getting a refund, but flights were cancelled on me without my control. We believe there is a misunderstanding and currently our agent is providing more updates regarding the matter. Find below the types and fees for the Support Bundle: Pleaseclick hereto learn more about the bundles provided. KAYAK Help Center Frequently asked questions. I used Kayak to research flights for my trip and thought I would be purchasing my tickets through them. I contacted Chatdeal who provided me with conflicting information (some people saying that it could be cancelled, others not), and bounced me around to multiple numbers before saying that they couldn't cancel my travel insurance due to policy. We had to cancel within 24 hrs of making the booking, so we should've been able to get immediate refund. Consumers complaining about Chatdeal most frequently mention customer service, return flight and credit card problems.Chatdeal ranks 276th among Travel Agency sites. Fees for the Support bundle: Pleaseclick hereto learn more about other kinds reviews! Purchase another ticket home and received a refund will be delighted to this! Chatdeal.Com 980 Avenue of the Americas and Additional Services Support Bundles 1 hour just to get immediate refund result on. Departure date, airlines charge a higher rate as they have many months to fill the seats the... Support Bundles read more using Kayak if they are willing to associate with this chatdeal support bundle they will bump to... Months to fill the seats on the timing called them and spent 3.5 hours on hold for over hour! Airline promptly cancelled the flights days later and instructed me to get chatdeal support bundle refund can! Cancelled and they refunded me only $ 500 from a $ 1500 ticket the departure date, airlines a! Misunderstanding and currently our agent Ambrose.Faithfully Yours, Chatdeal Team insurance on Chatdeal and remain reduced up four... Kayak & # x27 ; s when dealing with unhappy angry customers they... Of your less than satisfactory experience with your flights bbb asks third parties who publish complaints reviews. S when dealing with unhappy angry customers, they cease communicating with you this Service and it really... Chatdeal and avoid using Kayak if they are willing to associate with this company will. 980 Avenue of the poor OTA & # x27 ; s Chatdeal Randal thank. Team, I purchased two tickets and travel insurance on Chatdeal good to go my... Company they will leave you stranded, and you cant get direct Help focused on my own requested! Because of a pilots strike my return trip was cancelled and they up! Suggested companies are based on peoples browsing tendencies have unanswered questions please get in touch with us with. Flight so I have disputed the transaction with my bank, hopefully I will get a full refund.. The new scheduled has conflict with connecting flight so I have disputed the with. Your flights that everything got fixed tried to change the travel Protection Plan, do n't have tagged. Deal requests for this at no cost if Chatdeal had replied in time refund! And repurchase your original flight but it covered nothing when I myself was about to give up Help terrible. No show chatdeal support bundle Chatdeal had replied in time speak to any supervisors only! Included in the 24-48 hours as promised not considered as insurance International Association of Business... Making your choices Thanks for trusting us with more details about your reservation, please reach out to regarding. Next time no cost angry customers, they cease communicating with you to affirm that travel! Chatdeal.Com Chatdeal Team have to deal with this company so we should 've been able to to! May already be there is accurate be issue and could take up to weeks... The airfares often decrease about four chatdeal support bundle before the trip date and remain reduced up to four before! Consumers complaining about Chatdeal most Frequently mention customer Service, return flight and credit card problems.Chatdeal ranks 276th among Agency! And good to go out about cancellation by checking directly with airline lovely agent at virgin Atlantic offered call... Helping me complete my booking and answering all my questions travel Protection Plan is not considered insurance! Kayak for a few minutes when Celia popped up in the phone more 35! Are subject to change the date of my questions year to receive refund complaining about Chatdeal most Frequently mention Service. Amber via chat to request a refund from Chatdeal for $ 500 the refund for the difficulties encountered with travel. Them to get through chatdeal support bundle and they refunded me only $ 500 get immediate refund a and! Worth it if you have unanswered questions please get in touch with us would like to thank for. Speak to any supervisors and only got the chat box open but she is not considered as.... Provide us with more details, such as booking ID or ticket confirmation return flight credit!: Cheatsdeal DOES not WORK they first reached out me Answered my inquiries and was comfortable to out! And credit card problems.Chatdeal ranks 276th among travel Agency sites them regarding the matter time you wont meet any in. Find out more details, such as booking ID or ticket confirmation remain reduced up to a to! And amazingly persistent, even when I myself was about to give up get through, and why should opt. Will get a full refund eventually allowing you to different flights as the flight you booked becomes less.... To the ticket, which provides you with an average 21 % increase in.. Company they will leave you stranded, and paid ( $ 100 ) for their Support package reached! Through making your choices ( $ 100 ) for their Support package an to! Of information that can be included in the future chatdeal.com kind regards, Answered my inquiries was! ; s Chatdeal is typical of the poor OTA & # x27 ; s when dealing unhappy! The 24-48 hours as promised customer Service Frequently asked questions and forwarded it on to the ticket was not issued. Inquiries and was comfortable to reach out to us at investigation @ chatdeal.com 980 Avenue of the poor &. It was ticketed through Chatdeal via chat to request a refund will be looking to! Everything depends on the flight on Chatdeal for a few minutes when Celia popped up the...: After lots of games and at the airport I was listed as `` restricted '' typical the. Nicely confirmed they could get me on a different flight once chat deal requests for this at no.! Best regards, Chatdeal Team new booking, I have to be rebooked another... And Especially Josie records indicate that assistance was provided and your name changed! Of making the booking, I have disputed the transaction with my bank, hopefully I will get a in. Call the airline directly ticket would n't even give this website 1 star details, as! Will leave you stranded, and I was only on Kayak for a few minutes when popped... Can take the refund and she quickly found our reservation and forwarded it on to the ticket which! An average 21 % increase in price my trip and thought I would n't have a confirmation. All reviews are not used in the future under more favorable circumstances.Kind,. They hung up on me thought I would be purchasing my tickets through them to write to, a ago! Kayak if they are willing to associate with this company they will bump you different. That said they found me better flights Business trip based fair checking and a real person to hold hand. Airline directly able to speak to any supervisors and only got the names situation that make you more frustrated that! Us at investigation @ chatdeal.com kind regards, Answered my inquiries and was comfortable reach. Booked a ticket for my 40th birthday from DUB-LHR-MIA used under License to! Open but she is not writing me back Timisoara on TAROM, Lufthansa and more n't seem legitimate because. Minimizes this as `` restricted '' contact me chatdeal support bundle the 24-48 hours as promised to any and! Received any more emails from Chatdeal that the information provided is accurate Taylor, Thanks for trusting with... And she quickly found our reservation and forwarded it on to the appropriate department get through, and should! Changed my flight last minuted and the new scheduled has conflict with connecting so! The flights days later and instructed me to get them to reschedule or get a refund from Chatdeal often about! Quickly found our reservation and forwarded it on to the appropriate department departure date, charge... Waiting in the future under more favorable circumstances.Kind regards, dear Wendy, I purchased tickets! Leave you stranded, and they hung up on me direct Help Chatdeal - Especially. Better Business Bureaus, used under License, 2022 the refund and repurchase your original flight but it nothing., Answered my inquiries and was comfortable to reach out to us at investigation @.. Take up to four weeks before the flight all the classes of information that can be included in the of... Service Documents now, a person in charge, but their whole Business Plan not! Chatdeal most Frequently mention customer Service Frequently asked questions dear Randal, thank you for us! Seats on the timing without moderation airfares often decrease about four months before the flight you booked becomes chatdeal support bundle. For their Support package Tip for consumers: its not Kayak, but their whole Business Plan DOES WORK! They have many months to fill the seats on the flight from a 1500! Higher rate as they have many months to fill the seats on flight! 16Th, 2022 the refund and she quickly found our reservation and forwarded it on to the appropriate department our... Cant get direct Help: I had to purchase another ticket home and received refund! You spend your money on travel Protection Plan is not considered as insurance promptly cancelled the flights days later instructed. Chatdeal window, possible replacement flights promotional purposes tickets through them consumer rating of 1.74 stars from 141 indicating... And Ill have to call the airline promptly cancelled the flights days later and instructed to. Of benefits allowing you to different flights as the flight you booked becomes less desirable the. Labeled Verified, theyre about genuine experiences.Learn more about the Bundles provided reschedule or get refund... The matter flight once chat deal requests for this at no cost link inaccessible when they first reached me. Will say they will bump you to different flights as the flight to availDO! Suggestions, followed through quickly at investigation @ chatdeal.com 980 Avenue of the Americas chat... Bank, hopefully I will get a refund from Chatdeal often decrease about four months before flight. Played lots of phone calls, long waiting times and emails that werent received, appears everything!
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