But I thought about the 24 time thing and looked at the receipt it was well over 24 hours. Anyway, they told me they could not take back liquids. If I do not have a receipt I always get store credit if its not over Ross 50.00 dollar limit. The cashier was asking for my ID. Needless to say I threw it away and wasted my money! The company gives the Walter treatment "Get Your Sh*t and Get Out!" I called BS and made them hive me the full refund. Also, theyll exchange the item only if the product is available in stock at that time in the store. You will receive a refund as a store credit or can also choose to exchange the item at its current price. Will Ross refund my money for this without the tag and it on the receipt? Yes, you can return orders at the Ross store, but to get refund to the original mode of payment, they need to be accompanied by the sales receipt. It has been very difficult with my health issues. Please be patient as we are currently upgrading our system and some features might be unavailable. We consider individuals for employment or promotion according to their skills, abilities and experience. Signing up is fairly simple: just go to the customer service desk and show a valid ID with your birthday and name. I bought a pack of hangers there. Manager said the employee at check out shouldve told me. Ross is about an hour.from where I live which makes it difficult to jump in the car and just go. No customer should be treated in this manner. Ross Dress return policies are a little harsh I'll admit but they obviously intend to give security to the business for good reasons. Ross is an equal opportunity employer. Taller Marmo. Once again once you open the fragrance or perfume it is considered altered. WHAT A SCAM!!! slap my items down and push them away so the next customer could be helped. Thats yes for less! Here are some easy to follow steps to get your product returned: Few things to take care before returning your product. Really, Like I Didn't Need An I.D. It's fine to make a comparison, but expecting Ross to handle things the way TJ MAXX does will not happen. THEN YOU COULD AFFORD A 90 DAY RETURN POLICY LIKE U HAD 2 YRS AGO. I walked over to the counter where a woman named Stacy was working. I am waiting for Ross to reply back on who is, what it's being used for, and for a copy of my hilarious "return verification" tracking info. I believe you liked the article and found what you were looking for. They had the same shoes for $50, I paid $34 because the tag said ladies shoes. When you return an item after 30 days without a receipt you run the risk of reciving less of what you pay for in store credit. I dont know, she asked if I tried to wash it and I replied yes she then smiled and gave me the bad news, stating why did you wash it if you knew it was stained, which I did not until after the wash. She tricked me, after making feel very uncomfortable not believe that I bought a $6.99 t shirt. Also, jewelry items come out from a locked cabinet, customers are not allowed to see more than one item at a time and they are not allowed to walk around the store with the item. Last Saturday, I went to Ross in Philadelphia (Cedarbrook shopping center) to return a blouse that I brought one day prior. Guys honestly don't ever go to ross I wanted to return this doll I didn't open it remove the price tag and I still had a receipt. Other stores don't have as much of an issue with rentals - mostly because they charge higher prices. 11. I explained that i need to exchange for a bigger size Curtains and was told that i can bring it in just fine. I shop at Ross frequently and hope to not jinx myself here, but I never had a problem with returns in Salisbury. Last friday March 16, 2018 I went to return a box that didn't fit, I paid that with my debit card, and was asked to introduce my card in the credit card machine, got a new receipt and everything was ok, however today there's been 5 days from that return and I didn't get my money back, its not even in transit on the bank statement, I just want my money back. If you want to save even more, find a dds near you to take advantage of the wider selection offered by checking two or more stores. I printed my bank statement proving that I had purchased the purse on Saturday. I had a valid receipt to return paints that I worn once then washed. What a scam horrible service. Terrible men's department but Ross really has never been that good for clothing. Well after reading the reviews I don't have the nerve to ask about an exchange on an item purchased over 60 days ago,it's a desk you hang on the wall and I was informed I can't do that here,so ,brand new desk,tags attached,never used,have receipt.I don't even want to ask them,I may get my head bit off ,makes me very sad to have to feel like that ,like I shouldn't even bother trying to exchange or something, I was wondering if I could get my money back if bought something from Ross and didn't want the receipt Can I still get my money back without a receipt. High-explosive action, even for hitting air targets, is minimal, the main damage comes from striking elements. Bereavement is the period of grief and mourning after a death of a loved one. No matter how safe you are, you shouldn't leave your auto unprotected. I sent him inside to return it literally 2 mins after I bought it and the Same 2 woman refused to refund the bottle of cologne stating that they don't refund cologne. My hubby opened it up today and it smelled OFF.like maybe this bottle was old.well, guess whatRoss would NOT take it back! Returns at Ross are super easy if you stick to their company policies. The store cannot sell the item to anyone else - they lose the money. I was honestly insulted. I'm very unhappy with the return/refund policy. When making a purchase it's always wise to inspect the items before you decide to make a purchase. I bought a blouse with cash. It was about a week later before I could go to exchange/return them but found out that stores were closed due to the Covid-19 pandemic. ROSS IS AWESOME! We had a receipt, all item's tags and ID. 2: Price Ticket removal. Ross has the WORST return policy. It took her two minutes to get my receipt number. 3.4 . i really did not have time to argue about the whole transaction. I returned a Washable Memory Foam Mattress Pad I bought the day prior to my local Ross store (Seattle, WA 98133). I replied yes, she immediately caught an attitude!! Ross return policy is made to help out their customers with the purchase of defective or wrong size items. That means that once a products tags are removed or a package has been opened, it no longer has the resale potential and the host store like Ross takes ultimately has to take that as a loss, which if repeated obviously would cripple the business. I told her majority of the items you care is name brand though. Pleasesave yourself a hassle and refuse to shop there! Mind you the clothing had various areas of discoloration on them which is why I did not use or want the set. I did not walk in it and the labels and tags clearly show that it is refundable. Ross Stores owns another brand,dds DISCOUNTS. So once it is opened we can't repackage it in its plastic sealing with the price tag on it if you remove it. Could not return summer items given as gift. I had to argue with store clerk. Bought it one day before, the lady said since I didn't have the tags she couldn't return them. I don't like the idea of my ID info floating around either and I'm with you that it isn't right to demand IDentification when you have the receipt.. Its the worst store cockrell hill dallas 75211 12/14/17 night the manager is discriminatory person he uuses discriminatory lenguage to persons speaks spanish, I went to do a return today at ross the system froze after after only doing one return that return I seen on my bank statement asap the item was then refunded and I still haven't seen the return when I looked a return receipt it says voucher issued.wjat does that mean. Why can't Ross honor a legitimate mistake. I didn't notice the credit until I had arrived at home. He said more than once - "What is required is a State or Federal ID and your ID is local". Plus they needed photo id with receipt? Most stores give cash back if a debit card was used. This is not a responsible and honest store. The associate I dealt with was Katie at the commercial palms location off bruse b downs, I don't know what to do I have to take a shirt back that had a whole it the side and I have no tags or nothing. Ross Stores' Senior Discount Policy; 5 Tips for Saving Money at Ross Stores; As a senior, you want to make your money stretch whenever possible, and Ross Stores is a great place to get more for less. I called the Ross sure and told them that i had accident washed my 2-week old receipt in the laundry. At most stores if you have your receipt and the tags you just get back what you paid and it automatically goes back on the card or you get cash. I bought earbuds there and one side doesn't work quite right do you guys do returns for electronics I couldn't find a section on electronics on your website. It was such a breath of fresh air, bc the worst is being a newlywed or a seasoned spouse &"bringing your work home". If you want to rent something find a different store to shop at. I found the sizes i needed in a different pattern unfortunately. She then tells me to try to sell them on let go. I feel they could of made an exception since the product was clearly defective. My mother was a seamstress when she purchased clothing that may have had a few buttons missing or the zipper was ripped out of it, those are things that are easily replaceable. What does that mean, is it true, and what can I do? I said no problem. The cashier was asking for my ID. She was clearly annoyed at me for bringing in returns which I could tell by her immediate hostile order to not touch what was in my bag because she would take Hence the reason why Target is still in businesss across the street from Wal-Mart or Publix across the street from Winn Dixie. That will help if necessary. I tried to return a pair of Nike shoes that were purchased for me as a Christmas gift. Items that are being returned without the receipt will require valid ID cards, and if the return is approved by the refund system, you will be refunded in the form of store credit or exchanged at the items current selling price. I went back to ross with my receipt they told me I couldn't return it because they have been used. I'm just finished cancer treatment Lingere must be returned in the exact same conditioned it was purchased as meaning all tags attached along with hanger and must have a receipt. We and our partners use cookies to Store and/or access information on a device. Now I'm angry why did she lie to me. I then purchased 2 bottles of cologne for my husband and when I got out to the car my son told me I got the wrong one. When I got home and opened them it was to my attention that they were broken! I am also fully resolved to NEVER AGAIN shop at Ross. So I took the gown and and what happens, it was STUCK TO THE SHOE. WORST RETURN POLICY EVER!!! To return any merchandise without a receipt, Ross requires a valid picture ID proof which will be entered into their system. Nonsense!!!!! Enjoy easy to use benefits, access to care from great eye doctors, and savings on eye care and eyewearall at low out-of-pocket costs. I paid debit and wanted to return an iteam back and i had my receipt but forgot my debit card why cant i get cash back its basically the same thing just on a card i would understand credit but that wasnt the case,Whats the reason? Copyright 20042023 Yelp Inc. Yelp, , and related marks are registered trademarks of Yelp. I think it would be better if we could return the items. I assume if a credit card was used maybe it would take longer? You paid using a debit card, so it has to go back onto the debit card. You can ask for a different color or size of the product but they may not allow a different product in exchange. Ross will provide you with a refund through the original mode of payment. ANY item you return, it is important to always keep track of your receipt and the price tag. This documentary program retells her life story through a combination of archival photos and interviews with historians. If they get shoes in one week and then the same style of shoes the next week, the ones from the previous week are marked down. Can I return them? Glassdoor is your resource for information about the Bereavement Leave benefits at Ross Stores. While I waited in line, I listened to a Jamaican woman asking why her New York City ID was not enough to allow the "store manager" to give her a store credit. I bought cologne here for 44$ and returned it 2days later with no rexcept, unopened. Needless to say they were pissed.I had a return something I thought was hair spray, it wasn't. I've never had store ask for my drivers license Days ago i had 2 returns with reciept and they said i had to slide my card both times so i did . The managers in that place have THE WORST attitudes.The return policy does not say it will not take back opened or liquid product.The people in front of me wanted to look at an headset and the lady told them they could not open it and if they did they had to buy it first but if they didn't like it they could NOT return it beauce it had been opened. Employee Comments. I purchased a pair of $35 earrings for my seven year-old grand-daughter's Christmas gift on 12/12/15. If it is such a big conflict why does Ross not correct the tags before selling their products. I just wanted to exchange for a smaller size. A way would be to look at the surveillance cameras she said! VEN CON MIGO A ROSS DRESS FOR LESS BOLSOS MUY BONITOS QUE TE GUSTARAN SHOP WITH ME PRECIOS LO MEJOR EN EL ALMACEN A BUSCAR LOS MEJORES PRECIOS EN BONITOS . And in all the last minute back to school shopping, with so many new items I misplaced my receipt and when I went to exchange the shoes they only wanted to give me half credit. 2. It's a free program that seniors ages 55 and older can sign up for. Ross Return Policy - Returns After 30 Days. I hardly ever bring anything back but when you do - you meet the most nasty side of the cashiers. Bothered by the encounter, I searched the internet for a statement of your return policy and saw no requirement for ID, certainly no requirement specifying a federal ID. Although I saw the 14.99 shorts, mine came up as clearance to .49. Shorts weren't worn. The cashier took the item without any questions and made the return. If you want to give an item as a gift, just cross off the price but leave the rest of the tag there. When I mentioned it to the cashier she said, " I dont have time to fold clothes". This is a fraud !! I was really disappointed in the managements way of rudely handling this. If you purchased multiple pieces of jewelry, any of them were the same price and you removed the tags, it's possible that you mixed the tags up. U get what u pay forwas the very last two companies ( not one being rose obviously) the ONLY PPL WHO BELIEVE THIS??? This is bs. (ridiculous & unnecessary). the customer is always unhappy when they don't get their way! 17. She took one look at it (it was slightly faded) and proceeded loudly to give me a lesson on what I should have done to the receipt. NO WAY! Thank you. Most stores today are tied into the refund system - and any other store would have gladly reisseed a new receipt - but not Ross. This woman will be fired and I will do whatever it takes to make this happen. Go back to the store because the only way they can lawfully decline your return is if the SKU# on the tag doesn't match the receipt. Why would you have a manger in a store that cannot make decisions. A patient who has been diagnosed with a terminal illness is crying when a nurse from SCL 119 at CUNY LaGuardia Community College Also, a lot of places ask for ID so that they can keep track of you. Does Safeway Sell Stamps? - aren't your clerks supposed to ask. Quite a few of them have different policies and it is to the owners discretion to how they accept refunds. I do a lot of shopping at Rossor at least I used to. Question: I bought items from Ross the other day and when I got home I noticed there was a tag missing on a item but it was on the receipt. After returning your product, you will have to wait for around 5 days to get your refund. Child, foster child, step-child. As I was waiting to speak to the supervisor, the security employee offered to help me, but I told him, "I want to talk to her." It's like "Thanks for your money, now f*ck off! I'm beyond furious about their horrible customer service and ridiculous policy, especially when I'm a loyal customer who has spent a great amount of money there!!! at NET-A-PORTER. Bought a jewelry item and was trying to return it. This Thursday and Friday, 11/17 and 11/18, your local Ross Stores, Inc. Store is hosting a hiring event! Readers' letters: Big Aberdeen letters, Kate Forbes' priorities and mental health cuts. At the end of the day the Manager nor her team cared. As i've stated before, we don't have control over that, it's a corporate thing. The associate that came over to help was rude as well. This morning I checked and nothing in my account, just recently I checked again at 2pm and it shows deposited and available in my account. Summary. I will be returning everything else I bought, I just needed to leave before I lost my temper!!! Check out Cakes end-of-life planning tools to get set up easily and quickly. I would If Ross offered clothing rentals you'd have no problem, but it doesn't. So at this point I still have the 3 dresses. why is sophie a countess and not a duchess. This should be used for the customers that spend 50.00 dollars and try to return 200.00 dollars worth of items with no receipt. So now my husband has this shirt that we have to fork more money out to get fixed. Throwing $32 dollar for nothing! I am waiting for Ross to return my email about what company does collect this info. (24.99• .09000= 2.2491) It is not so much the tax return I was fighting for, but for the principle. From toys to clothes to home goods to electronics. Zachariah Herman. They too refused to help me! Not a bad location for deals. I was just told today by the cashier at Ross that the Reduced items are final sale !!! Returns at Ross are ridiculous. Remember Me. I said, "ok." I waited for her to scan the items thinking the tax return would be applied in the end. If you need it for just one event or one day that's fine, but don't expect to be able to return it, that's just plain stupid. Get it together Ross. Any relationship counselor will tell u that. Ross Dress for Less is open Mon, Tue, Wed, Thu, Fri, Sat, Sun. I wasn't reprimanded. With Ross, it's better to really think before you buy. Complete Ross customer service contact information. I had a really bad experience today in Ross on Limestone, Pflugerville ! If you have any issues or queries regarding a return, refund, and exchange, for you are having any trouble accessing the information on the Ross Dress for Less website. Returned it in bag with all tags and the receipt same day . They honored the store credit which was almost $100 even though it was a different state and years later. She answered, "yes", I have the receipt and tags are on the dress. Youll also find even more new items if you wait a whole week for next Tuesdays discount day. So i was trying to explain to her that this is how I bought the item and it is not my fault that you guys don't tag the items the right way. I would shop at Ross for my three children for back to school, birthdays, Christmas and especially tax time. Ross Dress for Less accepts credit cards. For your information, and again: My receipt showed a sales tax of $3.23. You lost a good paying customer! Every single place that you buy from is in it to make a profit. Associates are key to our business success and growth, and we are dedicated to creating an inclusive culture and workplace in which they also can thrive, both personally and professionally. Fun Strappy Going Out Top. I wasn't looking, but I stumbled across a beautiful roomy hot pink purse that was both vegan, led-free, and only $19.99! WOW! Within 2 hours I tried to return the set I didn't like the fit with the receipt and they tell me I need ID. I am disgusted with this absurd practice i plan on writing corporate about this and have taken pictures of the 3 receipts.Other retail stores have added the option to have the receipt emailed to you.this has helped me never loss or accidentally WASH a receipt ever again. gifts for Christmas often do not come with a receipt. Because I only buy name brand items, I've never had a problem with the quality of the clothing. This employer has claimed their Employer Profile and is engaged in the Glassdoor community. ..I have recitpe thank you very muxh.My Wife and I Love "Ross" we will still continue to shop there than you Raymond. They did not have another belt to exchange so I wanted.a refund. As far as shopping in Ross, I have never had an issue with a return. He only wore them for no more than 5 minutes. I had this kind of incident happen to me two other times at another Ross location. Shipping and handling costs are not refundable, Your product will not be returned if it has been opened. Well I found another receipt and read it 3 times. Come back tomorrow and the manager can do it. Ok so I am not one to ever leave a bad review on a place cause I know how it feels but I went Into the Ross in spring hill last night and port Richey today and I just have to say that both were Terrible not one person greeted me not one person smiled there was one nice lady with short black hair at the one n port Richey actually apologized for not being able to take back a perfume I literally just bought last night that hasn't even been sprayed and I had the receipt and everything.the manager was very rude and had an attitude like I'm sorry no one likes working but contrary to popular belief ur still it supposed to look like u are completely miserable and hate ur life when ur at work the negative energy makes me never want to go back into those stores. I go back to the refund counter and ask them to explain the policy again and why I didn't get the full refund when the same style shoe was on the shelf at the same pice I paid. Can I return items at the Ross store without the receipt? For those wondering why Ross ask for an ID upon returning right after a purchase, it is because the receipt takes 24 hours in order for it to be activated. I returned a Washable Memory Foam Mattress Pad I bought the day prior to my local Ross store (Seattle, WA 98133). Then proceeded to literally inspect the tshirt flipping it in and out looking for somthing? Another cashier came up and handled the long line. Also, I explained to her that the other Ross stores I have been to for a return in the past have always displayed the tax return as well. I'm done with Ross. you have my email, I'm waiting to hear from you. Mobile home? What if I return my products after 30 days? Went to return a pair of shoes without a receipt. It was like I walked 2 miles just to give them $49. Loaded with some reasonably priced wall clocks and framed prints. So, it's relatively hard for a customer to do a pre-purchase price tag switch with an associate standing right in front of them. Your Ross Dress for Less is Hiring! A couple days later I checked my credit card and did not see the credit on my account. Ross is the only one which does not return and have rude, disrespectful employees. It's called being lazy and entitled. I have been holding to these with receipt waiting for them in Dubois PA to open back up. 4) stop trippen on stuff and think realistically if you were in the cashiers spot what would you do and remember don't make them try and compromise there jobs for a small $1 savings. Agreed with below comment 100% they should really I said what??? You can check the backside of your receipt to know the same. I used to love finding bargains at Ross. Outside of our store, it is not our responsibility to ensure you remember to place your store credit somewhere safe. I came here to see how long my refund will take to appear on my credit card. It's funny a lot of people, don't read the back of the receipt! I'll get all the deals. 16. The refund will take around 5 days to reflect on your account. I have been to Marshals, TJMaxx and all other stores and none have such policy. They will even gave de audacity to not deny you to be checked out unless you actually remove the hangers off your clothing items before approaching them. they were priced the the ABSOLUTE full price i originally paid. There must be some sort of demerit system against the employee if they issue a VALID REFUND. Had i known this, i probably wouldnt have opened it. That day! I was argue with cashier and I asked her if that's new rule, she said that is not new rule. I bought some cologne for my yesterday an my smell it and he didn't so I tried to take it back to they said no I will no longer shop at ross. Hi i have item that i purchase year 2015 and all item has a pricr tag but can i still return the items. The supervisor as well as the lady at the returns desk told me that I couldn't return it because it was "used", the kettle is defective because once you put water in it and put it on the fire it started to rust on the inside it is defective, they just kept telling me no they're not returning it because it's used and that was that. She said that because I'm returning it in less than 24 hours and the system requires it. The warranty is for a full 10 years, but I can't prove the pan isn't "out of warranty" without an approximate date. extended leave was unpaid when their a death in the family or sick and injured. I had the receipt as well but the store manager said that I cannot return them as they are worn. 8. All Ross locations can accept purchases from other stores as returns but, in instances where there may be a mix up with the tag, it's always best to return it to the store you purchased it at. My mom returned a gift without a receipt. Could not returned them. I was in the store for at least 6 hours picking everything out to complete my Christmas shopping. Some things will not hold up like products from other stores but there are some things that are worth buying from there. Nellie Tayloe Ross was the first female state governor in American history. Never had an issue with hundreds of products bought at Ross till today. Save my name, email, and website in this browser for the next time I comment. So I'm out the total of 23.00 dollars. I was told that I wasn't getting any no ey back since it took me a month to notice it. That's not ok and it made me buy stuff from Kohl's because with Kohl's card they can see my purchases on computer even without receipt I can return. I walked to Ross (2 miles) to return to tennis shoes I bought for my son whom I haven't seen in months. I bought jeans for $30 and returned after 30 days without a receipt. I keep all my receipts and take them back within the 30 days allowed. Now I have to toss this crappy product Ross carried! She seriously gave me $2.99 store credit for a gifted item when its regular price was $12.99. Getting the details ironed out makes things easier on your family, which means greater peace of mind for you in the present. Every word is so deep, Leopold. That is not the department stores responsibility. I'm returning all of the clothes I have in my closet with Ross tags and I'm done with this store. We are not attorneys and are not providing you with legal
The customer service is unbelievably horrible. Sign in. I am a consumer as well but what people must understand is everyone is not honest and unfortunately the honest people have to pay. Ross is an equal opportunity employer. :) 1: Asking for an ID. That's not my job." What an asshole. Ok Ross thanks for stealing my cash & only giving me credit voucher & took my $6.99 item without adding to refund & only thing i kept original purchase was $3.99 so math doesn't even add up to put ALL on voucher! When expanded it provides a list of search options that will switch the search inputs to match the current selection. They are separate companies operated by different people with different policies. Lets get started. Ross Stores offers a wide variety of deals on clothes, decor, and more by selling items that went unsold at other department stores. WOW! All the associates and customers are required to wear masks inside their premises. Idiots who remove Roald Dahl's darkness are just utter Wonkas,WHAT a trogglehumper1: the ucky-mucky2, bopmuggered3, crodsquinkled4 beginning of the end for literature.