Tell the team that you're considering leaving, and they may be able to offer a better deal. It will depend on what you need. Getting Sky TV, broadband and phone line along with Sky Go AND Netflix top subscription. 2. The good news is, unlike other providers, Virgin Media allows . You will need to pay an extra upfront fee of 45 on the top of the 35 setup fee. A Virgin Media spokesperson said: Through continued investment, improvement and innovation were committed to providing great value and a top service for our customers. If you search your postcode on a broadband comparison website, you can then filter by providers to get a good idea of what products are available. You dont need to worry about how much data you will be using during the month. It comes with fast broadband and a 50 Amazon voucher, all at a very cheap monthly price. Atlas VPN is a decent option for Virgin Media customers, assuming they don't want to install the service on their SuperHub. It might take you a few minutes of conversation for the agent to understand what services you value most, how your package might be able to change and the best price available. Some customers have reported that Virgin Media engineers were not careful during the installation. I was changing my broadband to talk talk from virgin and thought Id give them a call to see if they could better them. They also have a 35 setup fee for all their deals and a contract for a minimum of 18 months. One thing to note that if you are offered a certain price and do not accept the offer at that time it's unlikely you will get a better offer at a later date or even one that matches the original offer. The biggest Virgin Media competitors are BT and Sky. You will pay 27.99 per month and an initial fee of 35. Ive had a look and we could do x for the services you have now. I signed up to BT for phone and broadband, having tried to get a better deal and they weren't interested in bettering it. Virgin Media is the only broadband provider that has its own fibre broadband network. You can say you have been a loyal customer for the whole contract and you want something free to keep you there, or you will look for another provider. Theyll ask to understand what services you use and what you watch. We know its not easy, but you will need to keep it cool and smiley. Frequently asked questions, helpful hints or want to ask us something? Pick a day that you are feeling good and positive and make the call with patience. They saved themselves 16 a month which adds up to 192 a year. Virgin Media has officially announced a price increase for millions of broadband, TV and home phone customers in 2023. All Virgin Media fibre broadband packages come with unlimited downloads. I ignored it and told them I was cancelling. Call 0345 454 1111 and follow the menu to speak to the Retention team. Talk talk was 21.99 a month so I said this to them. Virgin Media has a bundle with BT and Sky Sports Channels in 4K. This can be a good way of getting better value for money. Virgin Media only offers home phone deals with weekend calls. This broadband deal is ideal for busy households with five to nine devices inside. 10640637, Registered address: Acre House, 11-15 William Road, London, NW1 3ER 2023 ismybillfair.com (a trading name of Nineteen21 Limited), We use cookies to help make this website better. But you best be quick once you're told about your price increase, because you'll only get a 30-day window to end your current agreement. It helps to have a plan. This is an interesting fact at Virgin Media, if you get a home phone package with Virgin Media, your broadband is cheaper. Add Virgin TV to your existing package. If you really want to save money, be ruthless - what you could live without? You can sign up below to get our new articles delivered to you on a range of financial topics, or remember you can follow ourFacebookandTwitterpages, and were alsonewly on Pinterestand would appreciate a follow! Youve got the means to say something like this: Ive been a loyal Sky/Virgin Media customer for 5 years! Here's everything you need to know about the 2023 Virgin Media price increase. something which can save billpayers hundreds of pounds a year too, according to Martin Lewis of Money Saving Expert, Netflix to hike prices by up to 24 per year for millions of users, Independent Press Standards Organisation (IPSO), Ignore the automated option to discount your bill for six months - speak to someone directly, Don't speak to customer service - ask to be put through to the cancellations department, as this is where the deals are offered, Search for a better deal elsewhere and switch if Virgin don't offer you a good deal, Check what you're getting - if you're paying for a service you don't use, ask to change it as it could work out cheaper. Watch on two devices at the same time in Full HD. How do I know if Virgin Media is available in my area? Nope.". "My Virgin Media" is your account portal on the Virgin Media website, where you can view and manage various aspects of your Virgin account, including finding out the contract end date. Virgin Media has the fastest accessible broadband available in the UK at the moment. All recommendations within this article are informed by expert editorial opinion. It tells the person were negotiating with were serious because we have hard information. Adding to your positive energy, make sure you pick the best phrases when communicating with them. Understand how Sky and Virgin Media will convince you not to cancel. Transfer funds between accounts. Finding the best Virgin Media deals for you can be tricky: the company has a huge range of different broadband, broadband and TV, phone and SIM-only offers to choose from, each complete with a list Netflix to hike prices by up to 24 per year for millions of users and Disney+ will cost 24 more too, but there are ways to cut down costs. If you click on a link in this story we may earn affiliate revenue. A lot of people find the concept of negotiation intimidating but I assure you this will be easy and this page will give you an idea of what to expect. Ring them up, say you are leaving. Virgin Media covers it all. If you have time and energy, try to negotiate for a little longer and see if you can get something more! 12 or 18 months). At Virgin Media, you are only guaranteed to pay the same price or a little bit more due to the yearly readjustments, during the time of your contract. This sends a few signals. Bundle in digital TV with hundreds of channels as . Content, Mobile, Advanced Tech) .Online Banking features and benefits: Get real-time account information. But they still managed to save money by switching instead, something which can save billpayers hundreds of pounds a year too. Both Sky and Virgin Media maintain a number of deals which theyll offer to customers who enquire about them! Haggling's your secret weapon - and we've seen many negotiate 100s a year off their bill. Can I get out of my contract with Virgin Media if Im not happy? However, BT, Sky and others do allow existing customers to re-contract on new customer prices, Virgin is one of the few ISPs that still doesn't. Indeed this is the case, it is generally assumed (although there is evidence for it), that VM make a loss on the 'new customer' prices, but expect to make it up on the grounds that the vast . Looking for ways to save money on your monthly bills? Reaffirm youre sorry, but you just want to go. Phoned them to see if they could reduce it. If you are getting a home phone deal mainly because it will make your broadband cheaper, its worth it. You can get all the same broadband packages as above by adding free phone calls on the weekends. CathyKelly totally agrree. Sky and Virgin Media can er, cancel the cancellation process pretty quickly and be only too happy to keep you as a customer just call their usual customer service line and tell them youve had a change of heart. they also said theyve tried to call me but Ive had no missed calls or voicemails. If you would like to change your settings or withdraw consent at any time, the link to do so is in our privacy policy accessible from our home page.. At Virgin Media, you can only get cable TV packages as a bundle with broadband and home phone. Is it worth getting a Cable TV deal with Virgin Media? 1. Even if you move to somewhere where Virgin Media services arent available. Done, you have made the switch. This deal is perfect if you are in the market for a new phone and a new pair of wireless earbuds. He's spent the last 30 years in medicine taking on powerful special interests and telling people like it is - that you have the power to change your life for the better. There's good news . One commenter warned: "That automatic discount is a pittance. Virgin Media TV packages and bundles. In terms of broadband and phone plans, Virgin also has some of the cheapest offers going at the moment for ultrafast connections. How to save on Virgin Media? If you have a month to month based deal, you dont need to worry about this. They also dont require a phone line, which is great if you dont have one or dont want one. You might be able to negotiate a better deal with Virgin Media, but it's not a guaranteed way of avoiding a price increase. The discount offered to you might be small at first and you dont have to accept the first offer. Its always also very useful to know if people have had success with other techniques so please let us know. You just need to call them on 0345 454 1111. Firstly, any annual price increase you receive during your contract term will be added to a new monthly price that you'll have to start paying once your contract ends. You might also receive a refund if you paid for your deal upfront. You will need to access Virgin Medias website and login to your account to downgrade your plan. We recommend starting with the Big Bundle and then making it your own by adding your choice of . Volt bundles . He said his bill was going to rise to 58 a month for broadband, basic TV and phone. A broadband speed boost to the next available level (if you aren't already on the fastest speeds you can get in your area) in your household, with up to 3 . My monthly bill crept up to 41 a month and was meant to be paying about 28. Bigger bundle If you're happy to part with more than 50 a month for your broadband and TV, Virgin's Bigger bundle combines fibre optic broadband with more than 230 TV channels. Shop around people! Skys new customer deals page can be found here (it may not appear if youre logged in) and Virgin Medias new customer deals page can be found here. If you've checked and you're out of contract the world is your oyster. "Yes my bill is going up too I am not happy about it, they said they cant lower my bill," said one unlucky caller. Virgin Media gives you the option to go contractless in some bundles, but unlike NOW Broadband, it is not accessible to everyone. To see all content on The Sun, please use the Site Map. There's a separate increase on 1 April for Virgin Mobile customers. 3. Check it out! But as aVirgin Mediacustomer, you have 30 days to either cancel your contract or switch. Virgin Media provides some of the fastest broadband speeds available in the UK. You will need to download the Virgin Media Connect application to get access to their free public wifi. Any Virgin Media customer whose contract comes to an end will be moved onto increased out of contract pricing. How does that sound?. "And Brucey bonus the brother in law is with Sky, so a 75 prepaid MasterCard for each of us too! Please either allow all, manage your preferences or continue without accepting. You may also need to return your Virgin Media Kit. 2. He decided to call Virgin after receiving a letter saying his monthly bill would increase by 3.50 a month. Check if you can cancel some of them and get a better deal with Virgin Media. Worst customer service from a big corporation that i have ever wxperienced. Firstly it is important to understand whether you are paying too much to Virgin Media and you ought to do something about it. This can lead to confusion and misinformed customers. Virgin Media does offer some of the best deals you can find today. EE offer 24-month and 12-month contracts or 1-month rolling deals while . Read our expert reviews of all of the UK's biggest broadband providers. It will depend on your expectations. Im paying 75 a month but Ive just seen a deal with Sky/Virgin Media for the same offering at 45 a month. And if you want more, its Big Sport deal adds Sky's Sports channels into the mix. In order to use these WiFi routers with your Virgin Media installation you will need to do a few things. Ian Wilkiins. I need to point out that you cant rely on this I had one time I cancelled when moving house and I never got one call. Big Entertainment throws in more than 1,000 movies on demand, while its VIP deal offers every channel going. Continue with Recommended Cookies. Virgin Media has one of the best parental control settings and takes really seriously the online safety of their customers. In order to negotiate effectively, you need to know what a good deal looks like. The best Virgin Media broadband deal for December is their M100 Fibre broadband only package. Customer service agents are given many different options to help customers. To view the purposes they believe they have legitimate interest for, or to object to this data processing use the vendor list link below. Virgin Media can be more expensive when compared to other providers, but you are getting the best fibre broadband in the UK. If possible, find out before you call whether you are still in a contract. It allows any number of connections and provides very impressive speeds. Virgin Media's price rises are usually put in place to combat its own increasing prices as a business. The good news is, unlike other providers, Virgin Media allows you to switch or cancel your contractwithout any cost if you're affected.