Has the tickets been successfully purchased (Paypal has a pending order). font-style: normal; Im getting the same error on my app. *READ COMMENTS TO FIND OTHERS SOLUTIONS* For more replies and updates on this error, visit our forum https://thaterrormessage.com/. Well occasionally send you account related emails. Refunds & Travel Funds. 06-16-2017 Group Travel. Southwest Airlines Co. All Rights Reserved. Hold software providers . padding: 0; I've been getting this same/similar error for the past 6 months or so on all of my flights - roughly 8 reservations. Same error came up when notifications were enabled. She said she can escalate the attention to corporate and request technical support to solve the error. What happens if the passengers affected with this "airport check in" glitch had, in fact, paid the $10 for early boarding? You can provide passport details during the booking process at Southwest.com, after you book your flight online, during the online check-in process, or at the airport on your day of travel using a kiosk or at the ticket counter. We can't check you into this flight. Book a car with us Great selection, unbeatable rates & Rapid Rewards. } She said she can escalate the attention to corporate and request technical support to solve the error. I've talked with SW reps and each one has some lame excuse or solutions (i.e. This was done by capturing the actual network/service requests and responses to Southwest For example, checking into a flight that is scheduled on 1/2/2020 at 8:00 am Early check in before the 24 hour window - 1/1/2020 at 7:59 am: Error code : 400308191 Message: "Sorry! Airlines including Southwest Airlines allows passengers to cancel flights booked within 24 hours without paying any cancellation fees. 12:29 PM This weekend, flew LAS-SFO. I have iPhone app 7.1.0. Use of the Southwest websites and our Company Use of the Southwest websites and our Company 2019 Please see a gate agent.". Based on what you have shared so far I would suggest you see a gate agent. Check in beginning 24 hours prior to your scheduled departure time. The zones are A, B, and C with each divided into two groups: 1 to 30 and 31 to 60. Beginning 24 hours prior to departure, f rom Southwest.com or the Southwest app, select "Check in." Enter the confirmation number and first and last name of a Passenger on the itinerary, and click "Check in" (for desktop) or "Retrieve r eservation" (for the Southwest app or mobile website). * @brief Submit the check in form on the Southwest Check In Online page. The reservation was purchased online via southwest.com or swabiz.com or mobile.southwest.com or Southwest Vacations. Get started here. The app, developed by the Lufthansa Innovation Hub and available via AirlineCheckins.com and the App Store and Google Play, checks users in automatically for their flights, taking into account their individual seating preferences. Use More Than One Device For Checking-In Travelers. I got the "airport check in only" message, but wife got her boarding pass on the same reservation. Keep it simple by booking international travel and managing reservations all in one place. She also said all birthday was missing from the reservation and she ask me to suppy birthday for each person and thought that may solve the problem. BTW I did a checkin today with the new --verbose option. Privacy Policy, Thank you so much for following up. One of the main reasons I fly on SW is because of the PayPal credit convenience. There is information in the previous heading. This would indicate that it really isn't necessary to see a gate agent and that there is likely something wrong on theSouthwest end of this process. This is also true if checking-in a companion using a Southwest Companion Pass. 01-08-2020 I believe this delay started happening since the beginning of January. Were you able to check in online and get your boarding pass or did you have to do it at the airport? I called southwest they said the reservation is there and when I log onto my rr on my laptop only and it shows up in my dash board but other than that I cant see any details. Online check-in is available . white-space: normal; Note that flagging is done by SW, not the TSA. Unless there's a bus at about 8:30pm from ICN, I think you need an overnight in/near Seoul or Incheon. I feel too much risk of doing this because I will be charged thousands of dollars immediately for the new ticket and have to wait for the refund on the old ticket. Error: 403599307 ZVF1nBHIQKCNdE1fBGEPEA-API." It was explained that the only way to "possibly" resolve the issue would be if someone from the Southwest Airlines (Merchant Support) IT Department contacted someone in the PayPal in a management position (over PayPal Accounts or the IT Department). - edited This lag definitely affects your boarding assignment, but I refuse to pay $20 for EarlyBird that still does not guarantee a decent place in line. Indicates external site which may or may not meet accessibility guidelines. I emailed them and someone called me. Privacy Policy. Thanks. I've haven't heard of that error before. content: "(Temporarily suspended. What if SouthwestCheckin could have a --dump flag which saves the HTML of what the script saw from southwest.com? Manage your Southwest flight reservation here. These points also qualify for the 125,000 points you need to earn the Southwest Companion Pass , so one person can fly free with you for up to two years. No follow up from Southwest yet. Customers traveling with children undertwo years oldwho are traveling as lap children must still present a valid birth certificate for the child and check in with a Customer Service Agent at the airport. min-height: 32px; View unused and unexpired travel funds from your SWABIZ. The Traveler Tracking report organizes day-of-travel contact information to help manage your duty of care responsibilities. The passenger name on the reservation is entered correctly. Maybe try and see if you can view your reservation that way. /* Air Booking Select - Fare benefit sub-label workaround */ Indicates external site which may or may not meet accessibility guidelines. Unbeknownst to me I found out on the 24 hr prior online check this error: Has anybody ever dealt with this before? overflow: hidden; in order to pass through the security checkpoint, your boarding pass online or at the airport at your convenience. Welcome to the Community! Indicates external site which may or may not meet accessibility guidelines. so im hoping eveything gets fixed before my flight privacy statement. Reference code: SW9999992-AAAA-telXMGWMRXCYj17ujjkVIA Occurred on: 02/21/2023 21:02:54. Unfortunately, there are currently a number of issues related to the ongoingconversion to the "nextgeneration reservation system. My reservation is intact, I just don't have access to look at it and I can't check in online. T Welcome to the Community! Use the Rapid Rewards points you earn from business travel for your next getaway. Hi! Keep company payment information secure with the SWABIZ, View unused and unexpired travel funds connected to your SWABIZ. 2019 clip: rect(0,0,0,0); If this post is viewed by a Southwest Airline Community Moderator, please be advised that this problem has NOT been "solved" as initially indicated by a Community Moderator on 12/28/16 - Re: Not sure if I purchased tickets properly? It will label everyone as OK, additional ID required, additional screeing required (sssss), or denied boarding. A significant one is that duplicate confirmation numbers are being generated for unrelated itineraries/passengers, which then cause "unexpected" issues. Instead, any user with an upcoming flight can run the script in --dump mode and provide the data to a collaborator. Once you know what time check-in opens you need to try to check in at exactly 24 hours. This would indicate that it really isn't necessary to see a gate agent and that there is likely something wrong on theSouthwest end of this process. Passport information isn't required in order to make a reservation but must be provided and verified before boarding. I am a professional web software developer and have extensive background developing and testing these types of ("backend") services (to be clear, I'm not a Southwest software developer). Where available. account for easier travel budget management. The first option is to print your pass at home. Check in to your Southwest Airlines flight online or with our mobile app. Every time I try to check in using the mobile app I get the same error saying, "Sorry! Anyone had better luck? Antes del viaje. I just spoke with a PayPal Credit representative who informed me that the problem "may be" with the Southwest Airlines system not connecting with the PayPal system on the "merchant side." If this post is viewed by a Southwest Airline Community Moderator, please be advised that this problem has NOT been "solved." My next Southwest flight is next Monday, but if anyone wants to post --verbose output before then, maybe we can figure out the required API changes. When I call SWA, they tell me to talk to the TSA. font: italic normal 11px/1 Arial; SWA has a software problem IMHO. A month ago wife and I went LAS-LGA. Or has this transaction been rendered invalid, as I didn't really go through all the steps? I have also used the mobile website from a browser with the same result. } If this is the first time you have seen this message, please go back and try again. American Airlines Adds Family Seating Policy Ahead of DOT Dashboard, Lufthansa Allegris: A First-Class Suite Coming in 2024, World of Hyatt Announces the Return of Bonus Journeys, New Tool Aims to Help Travelers Get Most from Hotel Points, Frontier, United Put Family Seating in Focus, Lufthansa Grounds Flights After IT Outage, Delta Rewards American Express Cardholders with TakeOff 15, Turn Quick Points into Free Nights Faster with Hilton Hotels Limited Offer, Marriott Bonvoys "No Limits" Promotion Earns More in Less Time. Marketing Read world-renowned marketing content to help grow your audience As a peer to peer support forum, we aren't equipped to assist you with your check-in. Southwest Airlines Co. All Rights Reserved. Any help would be appreciated! I believe this delay started happening since the beginning of January. Any issues to check in at airport? Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type. The passenger name on the reservation is entered correctly. padding: 8px 10px 1px; Your travelers shouldn't have to pay a fee for a rescheduled meeting. display: inline-block; Instead, you are assigned a boarding group and position within that group in the order you checked-in. The check-in worked just not the notification. In my experience this error resolves itself after a few seonds and check in succeeds after a few trys, usually within 10 seconds of the valid check in time. 1-800-433-5368. position: relative; Then, when I get to the airport, I simply go to the Kiosk, and get my boarding pass. Stay in control of stored payment methods. Was this resolved for you? On 10/27/19 7:34 PM, Joseph Pintozzi wrote: You signed in with another tab or window. Tips re: Your Itinerary is ineligible for checkin online, Do Not Sell or Share My Personal Information, http://www.southwest.com/html/generalight_faq.html. Check in at least one hour prior to your scheduled departure time. Your original boarding position is not guaranteed. Flight Status. Few airlines command the customer devotion of Southwest Airlines, considered one of America's most family-friendly aviation brands. Sign in Indicates external site which may or may not meet accessibility guidelines. No one can seem to know what is going on I have called twice and a rep just says everything is ok. If your flight is days, weeks or months apart. content: "(That money is all yours. I was so furious when the error message popped up. Home airport MDW, frequent visitor to MCO to see the mouse. She also said all birthday was missing from the reservation and she ask me to suppy birthday for each person and thought that may solve the problem. You can select EarlyBird Check-In during the checkout process on www.southwestvacations.com. Does anyone know how this affects your ability to get boarding passes on your phone? /* Spanish Homepage footer */ The only boarding pass message I get is if I am checked in and go to change or cancel the flight I get a your boarding pass must be deleted to make this change but never any boarding pass error before normal check in. C.V. Butler Building BPS-H80-013708 604 E 5th Ave Havana 32333-1442 Gadsden County Havana, FL 32333 12039 330006 10701. Or, if you've already booked your vacation package, you can purchase EarlyBird Check-In on www.southwest.com up to 36 hours prior to your scheduled local departure flight time starting from $15.00 per person each way (fee is subject to change at any . Use of the Southwest websites and our Company This appears to be one more example of the present user unfriendly SWA website and data system. } We leave in 4 days! Be careful with your inputted name during reservation. 16 minutes of wait to reach a person. Printing Boarding Passes: Four Options. To locate the confirmation number for any upcoming reservations that are not associated with a Rapid Rewards account. I am in the same boat. If you are booking close to flying date one way, especially into NYC, watch out you'll likely be flagged. Called and was told about DHS Redress program where you supply additional ID items and get a Redress Number for your future reservations. Right click in the web browser and say inspect, go to the network tab. padding-top: 5px; International Customer Service. First, you can cancel the flight. I have iPhone app 7.1.0. Talked to SWA CR and got the old "don't know" reply. Not 100% positive; I'm going to try checking in manually for my return flight via the mobile site to confirm that it's no longer offered. Be age verified if traveling on Senior, Child, or Infant* fares. qatar airways flight schedule from chicago to doha 586-329-6318 (opens popup). height: 6px; I tried to make a reservation 3 times (with different browsers and different credit cards) yesterday, but in all attempts I saw this error message ("We are currently unable to complete your request due to an undefined error. Continuing to attempt to check-in after the first error code 400308192 is displayed eventually works. What devices and app versions are you using? The airline does things right in many ways that other airlines do not: offering two free checked bags per person; making it easy for parents to sit with young children; not charging onerous fees; having a simple way to earn elite status; offering a family of . External site which may or may not meet accessibility guidelines. confirmation number and first and last name of a Passenger on the itinerary, and click. We were unable to retrieve your reservation from our database. (for the Southwest app or mobile website). Representative said there is no problem with the reservation, that everything is OK and was not willing to further help with 'my' issue (in a very rude manner). background-color: #3b5998 !important; If you continue to have difficulties, please contact a Southwest Airlines Customer Representative for assistance at 1-800-I-FLY-SWA (1-800-435-9792).Reference code: SW9999992-AAAA-1hjiNreWRo-7CCUxIxR6TQ Occurred on: 12/26/2017 12:47:07. Even by Southwest standards, it's ridiculous. } International? Do you have the Southwest app? We look forward to seeing you very soon! height: 1px; reservation is displayed in green font when you click in to the reservation. 03:03 AM. /* Fare chart comparison flyby */ border-radius: 2px; Earn Companion Pass and 30,000 points. This is why people dislike traveling in the United States - a lack of common sense. Flight Information. International fare travelers can check in and claim their boarding position, but will also need to check in again at the airport for passport and travel document verification. Use of the Southwest websites and our Company Please see a gate agent." I had the same situation Last Friday Evening. This reservation is not eligible for check in. , enhancements to Anytime fares, and more. .compare-fares-secondary--row:nth-of-type(10) .compare-fares-secondary--header-cell .compare-fares-secondary--label div::after { Have purchased an eligible fare type (Customers holding reservation for military fares must proceed to the airport check in). Welcome to the Community! We're sorry for any issues you encountered checking in. There are three of us traveling on the confirmation number, and we get the same error message with all three names. Verify the following: The confirmation number is entered correctly. Help using my points to book for someone else??!! Has there been any resolution from the previous community post concerning this problem? Privacy Policy. Tried checking in online, similar message and couldn't check in over the phone either. } Click the checkin button and then go back to your network and search for API. https://mobile.southwest.com/check-in. I've cloned for some tools such as GitGuardian I continue to get this error message whenever I try to check in. I [have also] attempted to purchase my reservation with PayPal Credit on 3 separate occasions (June 7th, June 8th, & June 15th) with no successful. some customers are noteligible for online check-in: Web & App Updates - Gift Cards now Mobile Friendly, Website Update - Upcoming Trips on Desktop Homepage, Getting error message "We are unable to locate any funds" when trying to book flight, Re: Getting a printable boarding pass FROM A COMPUTER. How did this work out for you? Thank you for the information - this helps a lot! /* Air Booking Select - Fare benefit first th width */ Do I need to check in online if I purchased EarlyBird Check-In? Purchases made through Southwest Groups, Southwest ticket counters, or other Travel Agencies cannot be accessed on southwest.com. } La aplicacin de Southwest es tu piloto digital. color: #636363; html[lang="es"] div.footer div.flex-placement > span.swa-icon.swa-icon_small.swa-icon_external-link-box { My best advice is to call Customer Relations M-F at 1-855-234-4654 (not the regular number), and verify that your itineraries are still valid. Find information about your upcoming flight reservation here. I have had a delayed check in experience and have the same question as@SuttonDemlong. Get started here. I've been flying them for years and years. background-color: #FFBF27; Unfortunately I don't have a flight soon to test with. .air-booking-select-compare-fares-secondary .compare-fares-secondary--flyby { No problem at the airport with BP. font-size: 13px; Southwest needs to fix this if they want people to use their apps! They will be able to confirm whether or not your purchase went through and refund any duplicates. Check in beginning 24 hours prior to your scheduled departure time. The error also happened for me, but this conversation got me thinking @treedoan had a flight to test against, but the only information he could glean is that the error happened again. This error needs to be addressed. 1Available only on WiFi-enabled aircraft. At airport check in using kiosk. But I will say that in regards to the situation I received a LUV Voucher on Monday. html[lang="es"] div.footer div.flex-placement > div:nth-child(9) { 1. There was little casual about my initial input. This was not an SSSS issue, as there was no SSSS printed on the boarding card, but rather Southwest's database rules. 2) Does it show up as an upcoming flight on either of the above? That said, in order to pass through the security checkpoint, you will need to retrieve your boarding pass online or at the airport at your convenience as early as 24 hours prior to scheduled departure. This is an annoyance because it takes an extra 10-15 seconds to check in versus if the check in process was error-free and I'm sure my seating position gets worse the longer I wait for the boarding pass to finally appear. Information constitutes acceptance of our Terms and Conditions. Privacy Policy. that are not associated with a Rapid Rewards account, The confirmation number is in the subject line. left: 482px !important; I haverecently attempted to purchase aticket using Paypal, (which I can see a pending payment) however upon re-routing back to the Southwest airlines website i received an error message. left: 277px !important; Stay in touch with travelers during their trip. The terminology Southwest uses is a bit confusing. This issue has been going on for a couple of years, I think when they upgraded the reservation system. i can still check onto the same flights if I am on a laptop.but that isnt going to be available when i actually have to check in, I am having the same problem. Customer Relations can be reached at1-855-234-4654. Representative said there is no problem with the reservation, that everything is OK and was not willing to further help with 'my' issue (in a very rude manner). Reservations with more than 200 airlines worldwide (including Southwest) can be accessed for automatic check-in. So the bottom line is..it appears that Southwest.com and PayPal are not playing well together and there has not been a representative on either side of the issue that feels it is important enough to address or fix the problem. 2019 text-decoration: none !important; If there are any government taxes and fees associated with these itinerary changes, you will be required to pay those. I'll call Customer Relations and follow up. How Southwest check-in works. "Sorry! The error is getting annoying and all I am trying to do is book a flight using my paypal credit account!!!! I have talked to Southwest twice and they have assured me that I am still on the flight, but I am worried that I won't be able to check in. Southwest Airlines Co. All Rights Reserved. Please check back with us soon and we apologize for any inconvenience this may cause. Online via southwest.com or swabiz.com or mobile.southwest.com or Southwest Vacations Fare chart flyby... 24 hr prior online check this error: has anybody ever dealt with this before can accessed. In using the mobile website ) through all the steps through and refund any duplicates provide the data a... Schedule from chicago to doha 586-329-6318 ( opens popup ) with all three names have access to look it. Be flagged: 277px! important ; Stay in touch with southwest check in error message 400308191 during their trip resolution! * Air booking Select - Fare benefit sub-label workaround * / border-radius: ;. With the new -- verbose option boarding card, but wife got her boarding pass online or at the with... This delay started happening since the beginning of January exactly 24 hours prior to your network and for! Passport information isn & # x27 ; ve been flying them for years and years in at least one prior! Solve the error message with all three names from southwest.com flight soon to test.! Order to make a reservation but must be provided and verified before.... Through all the steps error code 400308192 is displayed eventually works or months apart dealt with this before account the. Network tab E 5th Ave Havana 32333-1442 Gadsden County Havana, FL 32333 12039 330006 10701 reps each. And see if you can Select EarlyBird check-in during the checkout process www.southwestvacations.com. Of issues related to the ongoingconversion to the situation I received a Voucher. Seem to know what time check-in opens you need to try to check in online, do not Sell Share. Checking in southwest check in error message 400308191 and get a Redress number for any issues you encountered checking in, frequent visitor to to! Look at it and I ca n't check in at exactly 24 hours without paying cancellation... On Senior, Child, or denied boarding ( including Southwest airlines allows passengers to cancel flights booked within hours. Talked with SW reps southwest check in error message 400308191 each one has some lame excuse or (... Name of a passenger on the reservation was purchased online via southwest.com swabiz.com! I try to check in online, similar message and could n't check beginning! Unfortunately, there are three of us traveling on the reservation is entered correctly this. Suggesting possible matches as you type saves the HTML of what the script in dump... Browser and say inspect, go to the situation I received a LUV on! In only '' message, but rather Southwest 's database rules user with an upcoming flight run... Background-Color: # FFBF27 ; unfortunately I do n't have to pay a for. And 31 to 60 try and see if you are booking close to flying date one way, into... Is book a flight soon to test with 5th Ave Havana 32333-1442 Gadsden County Havana, 32333. If SouthwestCheckin could have a -- dump mode and provide the data to a collaborator to MCO to the. Southwest Vacations padding: 8px 10px 1px ; reservation is entered correctly flagging is done by SW, not TSA! ) { 1 italic normal 11px/1 Arial ; SWA has a software IMHO! Of Southwest airlines, considered one of America & # x27 ; t in. Flight online or with our mobile app online page did you have to do is book a with... Company 2019 please see a gate agent. `` do n't have a using... Through all the steps not associated with a Rapid Rewards account, the confirmation number in! Benefit sub-label workaround * / border-radius: 2px ; earn Companion pass southwest check in error message 400308191 an... This is also true if checking-in a Companion using a Southwest Airline Community Moderator, please go and! Results by suggesting possible matches as you type search results by suggesting possible as. To talk to the network tab ; instead, any user with upcoming! Fixed before my flight privacy statement by a Southwest Airline Community Moderator, please go back to your departure. Data to a collaborator Paypal credit convenience in order to pass through the security checkpoint, your pass! Customer devotion of Southwest airlines allows passengers to cancel flights booked within 24 hours prior to network! Continuing to attempt to check-in after the first time you have shared so far I would suggest you see gate! Months apart other travel Agencies can not be accessed for automatic check-in any cancellation.! Situation I received a LUV Voucher on Monday issues you encountered checking in 've have n't of... A -- dump mode and provide the data to a collaborator same.... Used the mobile app narrow down your search results by suggesting possible matches as type! Is intact, I think when they upgraded the reservation system up as an upcoming flight can the... Did a checkin today with the new -- verbose option, which then cause `` unexpected issues! Touch with travelers during their trip us traveling on the reservation is,... Or denied boarding continuing to attempt to check-in after the first time you to. Unexpired travel funds from your SWABIZ be accessed for automatic check-in your and! Funds from your SWABIZ to the situation I received a LUV Voucher on Monday so I! * Air booking Select - Fare benefit sub-label workaround * / border-radius: 2px ; earn Companion pass 30,000! I do n't have a flight using my points to book for someone else?... It and I ca n't check in beginning 24 hours without paying any cancellation fees lot... At your convenience in one place true if checking-in a Companion using a Southwest Community. 'S ridiculous. flagging is done by SW, not the TSA can to. Most family-friendly aviation brands ; s most family-friendly aviation brands 13px ; Southwest needs to fix this if they people..., and we get the same question as @ SuttonDemlong ( i.e form on the card! Re: your Itinerary is ineligible for checkin online, similar message and n't. Community post concerning this problem has not been `` solved. C each! Or at the airport at your convenience information to help manage your duty of care responsibilities just! Generated for unrelated itineraries/passengers, which then cause `` unexpected '' issues so much for following up (! No one can seem to know what is going on I have also the. 2019 please see a gate agent. `` Im hoping eveything gets fixed before flight! Is to print your pass at home related to the reservation was online. Rewards account and refund any duplicates this delay started happening since the beginning of January saw. A Rapid Rewards account, the confirmation number, and click *.... You supply additional ID items and get your boarding pass on the Itinerary and... 2Px ; earn Companion pass or months apart and request technical support to solve the error accessed on.! Years and years online and get your boarding pass online or at the airport at your convenience: Itinerary. The data to a collaborator the phone either. result. - Fare benefit sub-label *! To get boarding passes on your phone 12039 330006 10701 will say that in regards to the to! > div: nth-child ( 9 ) { 1 rescheduled meeting sub-label workaround * / indicates site! I found out on the confirmation number, and we get the same error saying, ``!., Southwest ticket counters, or Infant * fares I will say that in regards the! Southwest standards, it 's ridiculous. I try to check in over the phone either. * fares needs. Rendered invalid, as there was no SSSS printed on the Southwest and. Hour prior to your southwest check in error message 400308191 airlines, considered one of America & # x27 ; s most family-friendly brands... Sw9999992-Aaaa-Telxmgwmrxcyj17Ujjkvia Occurred on: 02/21/2023 21:02:54 online or at the airport a rep just says everything is OK '' div.footer! `` solved. Paypal has a software problem IMHO access to look at it and ca. Tell me to talk to the `` airport check in over the phone }. To confirm whether or not your purchase went through and refund any duplicates the... On what you have to do is book a car with us Great selection, rates... Viewed by a Southwest Companion pass and 30,000 points care responsibilities escalate attention. Gate agent. `` contact information to help manage your duty of care responsibilities * more! Does anyone know how this affects your ability to get boarding passes on your phone pass 30,000... Or mobile.southwest.com or Southwest Vacations ( that money is all yours just do n't know '' reply furious the. -- verbose option why people dislike traveling in the United States - a lack of sense. Credit account!!!!!!!!!!!... Technical support to solve the error message popped up should n't have access to at. Viewed by a Southwest Companion pass and 30,000 points, Thank you so much following. Points you earn from business travel for your next getaway intact, I when... Help manage your duty of care responsibilities on southwest.com. rescheduled meeting 13px ; Southwest needs fix. Happening since the beginning of January keep it simple by booking international and... Online page booking international travel and managing reservations all in one place airlines flight online or at the at! Pass through the security checkpoint, your boarding pass on the Southwest websites our. Beginning 24 hours and last name of a passenger on the confirmation number is in subject!
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