Five days after I reported not receiving the package, Mercari still has not responded. I got a message from Mercari saying:Buyer has let us know that -item- has not been received. -I sell almost exclusively on Poshmark and eBay right now - Ive only listed 11 items on Mercari \u0026 this is the 3rd one Ive sold.-My Poshmark Closet | https://www.poshmark.com/closet/mkultrahInstagram: @pull.it.together-Mercari Shipping Problem Buyer Reported Item Not Delivered USPS Tracking Number Shows Delivered - Vloghow to ship, poshmark shipping, poshmark tips, shipping tips, how to ship on ebay, make money on poshmark, shipping on ebay, work from home, sell on poshmark, etsy shipping, ebay shipping, how to, poshmark selling, side hustle, stay at home mom, don't want you to know, mercari scam happening now, avoid being scammed on mercari, how to avoid being scammed on mercari, how to safely sell on mercari, what to do Sometimes my mail guy puts packages in crazy places so it would be nice to know to look for it. I just didnt know if she got it but i wouldve gotten a message otherwise I am sure. Performance & security by Cloudflare. yes I definitely wont. The good news is that eventually you will be paid out either way. The seller had over 300 ratings so I believed that they were trustworthy. And sellers don't get paid until the buyer "rates" the seller and the seller rates the buyer. this is a question and various opinions are valid and necessary. After refunding the buyer, report them to eBay, block them from bidding on your future items, and consider this a $10 investment to ensure you never have to deal with them again. The item is solely protected while in transit from the seller's location to the buyer's designated delivery address If the item is tracked by the carrier as delivered to the correct address, but the buyer files a claim that the item was not received, Mercari will investigate with the carrier. They wait out 5 days to see if it "shows up" if the buyer says it wasn't delivered when tracking shows "delivered". I contacted the seller and they insisted I wait a few days. If your tracking information shows your package was delivered but its missing, ask the buyer to: If the FedEx tracking status reads Delivery Exception and final delivery is unable to be completed, please contact us via the Help Center. New to mercari love the community already. I just worry about package theft and stuff. **To begin, I tried updating my shipping information (I offered free shipping to the buyer) to be from USPS and *-* lb. Mercari does not release payment until the item is delivered and the buyer confirms it is as specified. New comments cannot be posted and votes cannot be cast. edit : Definitely not going to now, main concern was package being lost or grabbed by wrong person but on second thought thats not really my problem. Sold a $50 sweater and the same day its suppose to be delivered, I get a notification saying Mercari has cancelled the transaction because the buyer said it was never delivered to them. (Most big cities wont care, if they buyer lives In a tiny town with barely any daily police activity they may be more likely to atleast talk to the person. The app restricts user meet-ups, requiring sellers to ship all items to buyers on the platform. Mercari takes about 2 days to respond. Any ideas on how to handle this? I shipped out a piece of jewelry. Very likely to be actually delivered today and will update in tracking. Bought and on the delivery day I received a notification that it had been delivered, I go check outside and there was no package, nor any notification from my ring doorbell. Create an account to follow your favorite communities and start taking part in conversations. After doing some research and reading some reviews I decided I would stay far away. 1099-K Reporting and Disclosure Information. This website is using a security service to protect itself from online attacks. If your tracking information shows your package was delivered but it's missing, ask the buyer to: Verify the shipping address on your order confirmation. They claim they've contacted mercari and mercari has begun an investigation into where the package ended up. Immediately go on Mercari and mark package as not received and went online to USPS.com to report the missing package. To keep you safe, we ask that all transactions take place in the app. On hold with USPS now to see what they have to say. It still says the package is being shipped because it said it was via FedEx. . Anyone have any advice has to what to do? Buyer claims they did not receive the package. Mercari Local is the easy way to shop and sell locally without all the headaches that come with shipping or in-person meetups. I have the tracking number though, and it says the package was . Mercari has not cancelled or paused the order, it's still requesting a rating from the buyer and the time limit for the rating will expire today. By accepting all cookies, you agree to our use of cookies to deliver and maintain our services and site, improve the quality of Reddit, personalize Reddit content and advertising, and measure the effectiveness of advertising. I shipped out a piece of jewelry. Always do this as the seller. Thats scary and awful. Press question mark to learn the rest of the keyboard shortcuts. I checked the buyer ratings before shipping and they had good ratings - things looked good. They often extend the time on the buyer's side before auto rating completes. Not happy. This seems to be a scam, similar to what happens on ebay. Posted by: Bill in NC. Its good to read up on common mail fraud scams so you know how to spot the and how to handle it. I was really worried about this situation. I figured as much that it wasn't our responsibility anymore since I upheld my end of the transaction and did my part to ship the item to the guy. Buyer supposed . Privacy Policy. But it appears as if everything is in order now. I insured the package at full value. Hoping for a happy ending to this problem. Thank again for your purchase ". The buyer got paid after three days and I was still charged. I checked the buyer ratings before shipping and they had good ratings - things looked good. So, I go into my post office and talk to the clerk. I despise Mercari and will never use them again! The action you just performed triggered the security solution. . Never have I had a buyer complain, they respond with a thank you and a quick rating. Create an account to follow your favorite communities and start taking part in conversations. thanks. I ordered an iPad through Mercari and the seller offered free shipping. edit : Definitely not going to now, main concern was package being lost or grabbed by wrong person but on second thought that's not really my problem. They claim they've contacted mercari and mercari has begun an investigation into where the package ended up. I got a message from Mercari saying:Buyer has let us know that -item- has not been received. I'm sorry this happened to you but thank you for giving me some useful information. Once you checkout using Mercari Local, the item would be delivered to your doorstep through one of our local delivery partners. I have even called Mercari and left a voicemail to try to get my money back. Shipping Protection is included with all Mercari prepaid labels as well as items picked up and delivered with Mercari Local. Please include what you were doing when this page came up and the Cloudflare Ray ID found at the bottom of this page. This buyer does more selling than buying from looking at their reviews. I have the tracking number though, and it says the package was delivered. Show more Is Mercari Legitimate? If its true and the package was stolen the buyer should have no issues and maybe you could help catch a theif. Please check the tracking information to confirm if a delivery . But at the same time as a seller I know there's a chance I'm being scammed so I'm pleased to hear that it may work out in my favor. It's the same as when someone messages you several times as a buyer in a small time frame when you can't respond because of life. If mercari does put a hold on anything will it be after the rating time limit express? Buyer Scam: The False Claims The buyer's regret is real, and unfortunately, it tends to happen even more with online purchases as the items are seen and held only upon delivery. Tracking shows delivered. 5 Common Mercari Scams & How To Avoid Them. If nothing else happens, such as buyer canceling claim or update from usps, the seller is paid out. Please check the tracking information to confirm if a delivery attempt has been made.-YES!And USPS thinks they succeeded. 'In honor of imnotlegolas for starting this subreddit. The buyer had one negative as a Seller. For more information, please see our Shipping claims can take up to 2 weeks to resolve. The seller was someone responsive but didn't answer the question when I asked them to confirm the address, now it seems I know why. 2. Mercari is not as "buyer friendly" as eBay. Since Mercari is also the shipper, they should have the ability to confirm on their end that the package was mis-delivered, but they made no effort to do so, they just encouraged me to work with UPS on getting the package. Thanks to all that responded, very helpful! Cloudflare Ray ID: 7a16556a0c7c770d Well, uno reverse mf thank you mercari and USPS, ultimate scammer catchers New comments cannot be posted and votes cannot be cast. edit: Also whoever is downvoting alternative opinions ,you arent helping. The tracking shows as delivered. But for example I sold an item that was more expensive compared to what I usually sell and am wondering if its polite to send a message like hi i see tracking is stating your item has arrived hoping you received it and are satisfied . After doing some research and reading some reviews I decided I would stay far away. My husband already opened a claim on Mercari as this was done through his account, I was just the one to take it to the post office. Reality and expectation don't always match; miscommunication happens, and complaints ensue. Some buyers do claim this as a scam, but this is truly not always the case. Their customer service does not help sellers. My husband and I are relatively new to this scene. That's shitty the buyer seems genuine so I'd hate for this to be the case. I got a message from Mercari saying:"Buyer has let us know that -item- has not been received. Click to reveal Should I let the rating time expire to see if I'm given the funds, and if I'm given the funds should I transfer to my bank account? Reddit and its partners use cookies and similar technologies to provide you with a better experience. I got a notification that says, "Your buyer has informed us that the item has not been delievered. Check to see if someone else (family member, roommates, neighbors) accepted the delivery. The police could ask for that to help find the thief. I was also charged the incorrect amount of money. Mercari is a popular network where people can buy and sell almost anything if the item can be shipped. Verify the shipping address on your order confirmation. I feel somewhat relieved now that you've (unfortunately) been in the same boat. 'In honor of imnotlegolas for starting this subreddit. Items that are not claimed within 10 days will be destroyed. Are we going to loose out on a $100+ and have to refund this guy? I told the buyer to contact the local post office and see if they can help, but technically it's not your issue anymore once it shows delivered. The app on anything will it be after the rating time limit express else happens, and complaints.... Ray ID found at the bottom of this page help find the thief has not been received not release until... For more information, please see our shipping claims can take up to 2 to! Not be posted and votes can not be cast provide you with thank... Can take up to 2 weeks to resolve the bottom of this.. Be destroyed happens, such as buyer canceling claim or update from USPS, the would... Got it but i wouldve gotten a message from Mercari saying: buyer let. Where the package was page came up and delivered with Mercari Local the... 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